**Job ID Number** R4394 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** As a Senior Desktop Support Specialist, you will be responsible for providing top-tier desktop support, mentoring and learn new technologies. **Job Description** We are in search of a **Senior Desktop Support Specialist** to provide support. This is an **onsite position** at our corporate headquarters in **Allentown, Pennsylvania.** **This position will require oncall support once per month. Core business hours are a shift sometime between 7:30am-4:30pm, depending on oncall schedule.** The Senior Desktop Support Specialist is a critical role within our IT department, responsible for providing top-tier desktop support while also leading and mentoring a team of support specialists. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across the organization. **What You’ll Do** + Provide advanced troubleshooting and support for desktop hardware, software, and network issues + Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot + Develop and implement desktop management policies and procedures + Ensure timely resolution of escalated technical issues + Lead and mentor a team of desktop support specialists + Coordinate and oversee daily support operations + Conduct regular team meetings and training sessions to enhance team performance + Collaborate with other IT teams to ensure cohesive and efficient IT operations. + Plan and execute desktop support projects, including hardware and software rollouts + Monitor and report on project progress, ensuring alignment with organizational goals + Liaise with vendors and suppliers for procurement and support services **What You’ll Need** Required: + Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). + Minimum of 5 years of experience in desktop support or a similar role. + Strong knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot + Proficiency in desktop hardware, software, and network troubleshooting + Experience with desktop imaging and deployment + Proven interest in leadership or supervisory roles within IT support + Excellent communication and interpersonal skills + Ability to motivate and develop team members + Strong diagnostic and analytical skills to resolve complex technical issues + Ability to work under pressure and manage multiple priorities. + Open and eager to continually learn new technologies and improve skills Preferred: + Certifications such as Microsoft Certified: Modern Desktop Administrator Associate + Experience in a large, enterprise environment + Knowledge of additional Microsoft technologies and solutions **Physical Requirements** + This is an on-site role requiring presence at our Allentown office location + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor \#LI-JH1 **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.