Kforce has a client in Houston, TX in search of a Senior Desktop Support (Tier III) candidate. This position is in office. Responsibilities may include, but are not limited to, the following: * Provide excellent customer service to IT's customers by assisting them during the support process * Install, configure, and maintain desktop and notebook computers and peripherals * Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers as needed * Maintain an electronic software license management system via SCCM or other Admin tools * Maintain electronic records of asset allocations from IT inventory via SCCM or Lansweeper * Occasionally deploy application packages in SCCM * Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems, in order to turn around service issues as efficiently as possible * Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with goals * Assume ownership of customers' service requests assigned and assure that service requests are handed off to higher tiers of support, if needed * Must be able to travel to other local vicinity sites within a 120-mile radius * Provide high-quality and timely communications to IT's customers during the service process, using frequent verbal and written communications; Actions taken on a service request will be logged into the IT work order * Always maintain and project a professional attitude toward IT customers and in all circumstances * Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of IT's customers * Provide support to the IT Help Desk and other IT personnel as needed