About the teamThe Developer Experience (DevEx) Observability team is responsible for the design, development, maintenance and operation of the systems and tools that enable all Zillow Group engineers to supervise service health and respond to service degradation! Our team is at the forefront of embracing new technologies and processes which create company wide standards for Observability. It is a broad area of ownership that has a critical impact on the quality and efficiency of all services at Zillow Group.

About the role

As the Senior Engineering Manager of the DevEx Observability team, you will have a key role in helping Zillow Group design and build cross company platforms, so we can transform developer experience for our engineers! You will lead the Observability strategy for the company, working with customers, Product managers, and engineering executive leadership to set the multi-year observability strategy for Zillow Group.

You will be responsible for the design, build, and maintenance of critically important observability platforms and tools. You will supervise troubleshooting and resolution of problems with third party and custom build software. You will mentor engineers on your team, and managers within your organization, helping set the direction for how we build and evolve our platforms.

As a Senior Development Manager, you will:

Lead and manage the observability team, ensuring the right tool mix for effective monitoring, logging, and tracing across all systems.

Mentor and develop team members, fostering a culture of continuous learning and improvement.

Oversee the implementation and maintenance of both third-party and custom in-house observability platforms.

Collaborate with other engineering teams to define and implement observability practices and standards.

Drive the development and enhancement of observability tools and processes to improve system reliability and performance.

Ensure the observability infrastructure is scalable, resilient, and secure.

Monitor and analyze system performance metrics, identifying and resolving issues proactively.

Work closely with product and engineering leadership to align observability initiatives with business goals.

Stay up-to-date with the latest trends and technologies in observability and apply them to improve the team's capabilities.

Develop and maintain documentation for observability processes, tools, and best practices.

Manage relationships with third-party vendors and ensure the effective integration of their tools and services.

Provide regular updates and reports to senior management on the status and performance of observability initiatives.

Lead incident response efforts, ensuring timely and effective resolution of system issues.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $197,100.00 - $314,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

8+ years of experience in software engineering, with at least 3 years in a management role.

Strong understanding of monitoring, logging, and tracing concepts and best practices.

Experience with cloud platforms (AWS, GCP, Azure) and their observability solutions.

Proven experience with observability tools such as Prometheus, Grafana, DataDog, and Splunk.

Strong leadership and team management skills, with experience in leading cross-functional teams.

Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders.

Familiarity with DevOps practices and tools, including CI/CD pipelines.

Experience with both third-party and custom in-house observability platforms.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.