At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLEAn exciting opportunity to join the AllSaints digital family at a time of great growth, you will work closely and report directly to the Digital Production Manager.
As part of the content team within the Digital department, you will be supporting ongoing maintenance, site changes, content implementation and daily checks and updates.
The role also requires working cross-functionally with other digital team members, including managing the Production Coordinator(s) and their workload.
WHAT WILL I BE DOINGEnsure all digital touchpoints including regions of the site and app have up to date content driven by the critical pathSupport with ongoing maintenance, site changes such as campaign or sale launch, content implementation and daily checks and updatesResponsible for ensuring all new content has been thoroughly tested, coordinating with relevant teams when tasks are ready to be tested, issues are resolved in a timely manner and escalating where necessaryMaintenance of the existing sites: liaison with the Digital Experience Manager and development team to ensure implementation of new features, identification of broken links and opportunities to optimisePolice content to check that it passes accessibility requirementsVigilantly sweep sites to identify bugs, issues and errors. Working with the Digital Experience Manager and Development team to log and track resolution.Always look to make sure CMS is set up to allow for different variations of content that sets AllSaints apartManage the Digital Productions Coordinator(s). Motivating and developing the team with regular one to one’s and performance reviews and conducting their appraisal with the Digital Experience ManagerEnsure the team is trained to a high proficiency on CMS, and check work to ensure it is high qualityPromotion management - responsible for the setup of promotions onsite and the testing of new promotions working alongside the Product OwnerCreate and manage the backlog of service desk tickets for the team. These can include improving the CMS and site bugsReport on performance of site content updates and use this to inform new content / promotion buildsSupport the Digital and wider teams in any ad hoc projects WHAT SKILLS DO I NEED FOR THE ROLEIs computer literate and able to use CMS systems and Google suiteExperience in website content management is requiredSales Force experience is preferableEcommerce and fashion retail experience is preferableManagement experience is preferableProactive and able to think creatively when problem solvingCommunicates with others clearly, effectively, professionally and with respectExcellent time management and organisational skills, able to prioritise work accordingly and work flexibly to hit deadlinesExcellent team player who is collaborative in their approach and support team objectivesReliable and acts in a timely mannerUnderstanding of SEO best practiceCreative eye and attention to detailMotivated self-starter who can work autonomouslyDemonstrates the brand values and promotes them within the businessStrives to achieve and drive the best results possible for the brand ABOUT THE LOCATION
Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.
WHAT WE STAND FORThe Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
BENEFITSA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayWe are a disability committed certified employerEmployee discount for you to spend with family and friends25 days holiday increasing to 28 days after 2 years continuous serviceBank holidays, birthdays and volunteering days offAccess to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsHybrid working in our historic East London studios, working hours are 9-5.30pmFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#LI-Hybrid