The Opportunity

Reporting to the Director of Consumer Innovation and Capabilities, this position's primary responsibilities will include deployment of digital initiatives in partnership with technology teams and data analytics of the customer experience. The position is within the Consumer Asset Management (CAM) Analytics team in Auto Finance which is focused on managing the delinquent customer experience. A key part of the role involves requirement gathering, stakeholder alignment and tracking project delivery. In addition, the role includes business impact analysis and tracking customer engagement. The ideal candidate is highly organized, detail oriented, proactive and inquisitive, with a passion for driving results by challenging the status quo.