Your job is more than a job.

The Senior Director of Operations champions LCMC's vision, mission and oversees the daily operations of the hospital, including financial and operational performance, service excellence, and interdepartmental collaboration. Participates in operational strategic planning, develops initiatives, and leads business units to develop data-driven solutions focusing on process improvement to increase patient and employee satisfaction.

GENERAL DUTIES

Develops and articulates a short-term strategic vision for area(s) of responsibility. Initiates and develops strategic plans, policies, and procedures for the unit operations. Identifies and develops initiatives and opportunities consistent with mission and strategic direction of the health system. Oversees planning, organization, and direction of unit operations to include growth objectives, program goals, capital requirements, and information systems supports. Measures organizational performance against goals and objectives.Responsible for developing and implementing Key Performance Indicators (KPIs) and benchmarks towards continuous process improvement.Plans and directs utilization of information resources to support strategic direction and operation. Oversees current and future needs assessments of equipment, systems, and software to ensure optimal service outcomes.Leads the operations group by communication with developing staff members and building consensus for programs and goals that support a business, function, or geographic area. Ensures active communication with all internal and external constituencies.Builds and maintains productive inter- and intra-departmental and vendor work relationships to optimize operations. Partners with the leadership team to optimize health home model/offerings with organizational care management endeavors.Monitors and evaluates impact of regulatory requirements on current business performance. Analyzes regulatory requirements and develops cohesive, integrated strategies and action plans to meet mandates.Assesses profitability, alignment with business objectives and budget parameters. Provides financial and administrative oversight and problem resolution guidance. Develops and oversees operational, personnel, and capital budgets. Reviews, authorizes, and prioritizes financial expenditures. Oversees claiming, billing, invoicing processes, and financial transactions among providers. Conducts operational reviews and cost benefit analyses to determine efficiency of business processes.Selects, develops, manages, and evaluates direct reports. Oversees the selection, development, management, and evaluation of indirect reports.

EXPERIENCE QUALIFICATIONS

Required: 6 years of experience in Management, Administration, or Operations.Required: 3 years of previous Leadership/Management experience including responsibilities for hiring, training, assigning work, and managing performance of staff.Preferred: Required work experience to have taken place in the Healthcare industry.

EDUCATION QUALIFICATIONS

Required: Bachelor's Degree Business Administration, Healthcare Administration, or equivalent experience.Preferred: Master's Degree

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

Lakeview Hospital, the center of LCMC Health’s extraordinary community of care on the Northshore, provides the only Level II trauma center in St. Tammany Parish. Along with our signature healthcare and wellness services, we continuously adopt the latest treatments, technologies, and medical innovations to better serve our patients. Learn more about Lakeview Hospital and our nationally recognized standards of excellence for heart, stroke, orthopedic, and women’s care.  

Your extras
• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion. 
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do.

You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.