You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Defines the operational and strategic planning activities within the contact center. Directs the inter- departmental interactions within the contact center and influences senior leadership decisions to ensure optimal performance of contact center operations.Plans and directs organization’s contact center policies, objectives, operations, and initiatives Defines the contact center operations vision for optimizing contact center performance and operations to ensure that achievable goals and milestones are set Prioritizes initiatives and opportunities consistent with mission and strategic direction of the organization to lead the contact center team Analyzes operations and develops key performance criteria and standards to monitor and manage contact center performance Researches and develops latest operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results within the contact center Evaluates and manages impact of regulatory requirements on current business performance Oversees efforts in development of contact center budget and hiring strategies with business stakeholders to ensure they are in line with the operational and business goals Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards Oversees onboarding, hiring, and training new employees, recent promotes, transfers and performance and/or reward decisions within contact center operations department to support future growth and strategyPerforms other duties as assigned Complies with all policies and standards

Education/Experience: Requires a Bachelor's degree and 10+ years of related experience, including prior management experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. 5+ years management experience preferred.

Pay Range: $157,600.00 - $290,800.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act