Innovate to solve the world's most important challenges

As a Senior\nDirector - Digital Customer Experience/e-Commerce here at Honeywell, you will\nbe accountable for guiding and driving the overall digital customer experience\nand e-commerce strategy. Your role will involve developing and implementing\ncustomer-centric initiatives to enhance the digital customer journey, drive\ncustomer satisfaction and loyalty, and optimize the e-commerce platform. By\neffectively managing the digital customer experience function at a senior\nlevel, you will contribute to enhancing our reputation as a customer-centric\norganization and driving business growth. Your guidance and expertise will play\na crucial role in shaping the future of digital customer experience and\ne-commerce at Honeywell.

You will report directly to our VP, Corporate Customer Experience and you’ll\nwork out of our Charlotte, NC location or Atlanta, GA location on a hybrid work\nschedule (minimum 3 days in office/week; this is not a fully remote position.)\nIn this role, you will have a direct impact on strategic guidance, customer\nsatisfaction and loyalty, operational excellence, cross-functional\ncollaboration, data-driven insights, and business growth.

KEY RESPONSIBILITIES

Develop and execute the digital HON customer experience and e-commerce strategy to drive customer satisfaction and loyaltyGuide and manage a team of digital customer experience and e-commerce professionalsWork with cross-functional teams to identify and implement process improvementsAnalyze customer feedback and data to identify trends and areas for improvementDevelop and implement digital customer experience metrics and KPI’sEnsure compliance with digital customer experience and e-commerce standards and best practicesAccountable for and able to guide complex global project teams. Develop and continuously improve key processesGuide development of medium to long-term planning: Annual Operating Plan (AOP) or Strategic Planning (STRAP)Drive the overall digital experience portfolio operating system and governance (MOS) to review strategic program executionPartner with business and IT stakeholders to create budget, allocate resources and manage projects. Support the development of portal project specs, and develop strong business casesLead Honeywell User Experience (HUE) practice across HON for E2E DCX to improve the digital UI, information architecture and user experience

BENEFITS OF\nWORKING FOR HONEYWELL

Benefits – Medical, Vision, Dental, Mental HealthPaid Vacation401k Plan/Retirement Benefits (as per regional policy)Career GrowthProfessional Development

YOU MUST\nHAVE

Minimum of 8 years of experience in digital customer experience, e-commerce, product management or a related fieldProven track record of driving customer experience in a digital environmentStrong guidance and team management skillsExcellent communication and people-oriented skillsAbility to analyze data and make data-driven choicesExperience in implementing digital customer experience metrics and KPIs

WE VALUE

Bachelor's degree in Business Administration or a related fieldMBA or advanced degree preferredPassion for delivering exceptional digital customer experiencesStrategic thinking and problem-solving skillsAbility to influence and work with cross-functional teamsStrong business acumenContinuous learning mindset

Honeywell\nHeadquarters is the central hub for Honeywell's global operations and strategic\ndecision-making. As the headquarters of a leading software-industrial company, Honeywell\nHeadquarters plays a critical role in driving innovation, growth, and\noperational excellence across all business units and functions. The headquarters\nteam collaborates closely with business leaders and functional teams to develop\nand execute strategies that address the world's most critical challenges and\ndrive sustainable business success. Honeywell is an equal opportunity employer.\nQualified applicants will be considered without regard to age, race, creed,\ncolor, national origin, ancestry, marital status, care or sexual orientation,\ngender identity or expression, disability, nationality, sex, religion, or veteran status.

Additional InformationJOB ID: HRD253347Category: Customer ExperienceLocation: 855 S Mint St,Charlotte,North Carolina,28202,United StatesExemptGlobal (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.