The Purpose of Your Role

We are seeking someone who can drive the strategy and delivery of our Professional Services, Product Innovations, Systems Operations, and Corporate IT. This role requires strategic planning, with the ability to drive daily results. 

The ideal candidate will have strong business acumen, with the ability to clearly explain technical solutions and their organizational impacts.  A strong desire for leading people and fostering a culture of innovation is a must. 

 

The Qualifications We’re Looking For

Bachelor’s Degree or equivalent years of work experience required   5+ years of experience in a leadership role  5+ years of experience delivering on solutions, services, or IT related projects  Experience working in a contact center or with CcaaS tools preferred  Proven success leading individuals and teams, preferably in a remote-first environment  Experience in a sales-focused organization (preferably delivering technology solutions)  Experience leading client success teams or service delivery teams preferred  Strong communication skills, conveys technical information to non-technical audiences  Strong knowledge of data-driven decision making within operations  Demonstrates adaptability, and a problem-solving mindset  Growth mindset and ability to innovate 

 

The Competencies You Bring

*Individual Impact and Influence *Conceptual Thinking *Data Gathering & Analysis *Planning & Organizing *Problem Solving & Use of Functional/Technical Expertise 

 

The Value You Deliver

Play a critical role in the strategic direction, delivery, and communication of our technology roadmap   Understand industry trends and how Liveops should adapt to the evolving landscape  Providing solutions to known or emerging business needs  Elevating technology and innovative solutions with sound and proven business practices  Effectively communicate (written and verbal) platform changes and release updates to end users and stakeholders. 

 

Essential Job Functions

Drive a technology roadmap that propels our core business operations  Promote development and use of emerging technologies, including AI  Deliver a successful vendor management strategy that drives favorable outcomes  Improve Professional Services offerings to add value to client partnerships  Maintain continuous knowledge of relevant CcaaS systems and tools  Develop key client relationships regarding technology services & capabilities  Deliver department goals through Entrepreneurial Operating System (EOS) framework  Foster relationships with department heads and internal stakeholders  Achieve ongoing efficiencies through business optimizations and innovative solutions  Mentor and lead both team leads and individual contributors within your department  Create and manage department budgets  Create and manage department revenue goals (when applicable)  Communicate platform/product changes and updates to end users and stakeholders. 

 

About Liveops: 

Liveops partners with Fortune 500 brands to provide exceptional on-demand outsourced customer support, specializing in healthcare, retail, insurance, and financial services. Our people-first approach enables us to deliver high-quality, scalable solutions that help our clients exceed their customer service goals. 

As a Liveops employee, you’ll be part of a collaborative, purpose-driven culture that values curiosity, innovation, and results. We pride ourselves on fostering an inclusive and supportive environment, with resources like our employee resource groups, wellness program, and other initiatives that empower employees to thrive personally and professionally. Liveops offers excellent benefits, including comprehensive insurance, a 401(k) match, and a flexible vacation plan, ensuring balance and well-being for our team members. 

 

Eligibility Requirements 

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin. 

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas now or in the future. 

 

Equal Opportunity Employer