JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Principal Duties and Responsibilities

Task will include but not be limited to:
• Develop and execute strategic facility plans for multiple data center sites within a region. Align facility strategies with business objectives, ensuring efficient operations, optimized capacity, and high levels of resilience and uptime.
• Lead and manage a team of Facility Managers across multiple data center sites within the region. Provide coaching, guidance, and support to ensure consistent operational excellence and adherence to global standards and policies.
• Monitor and assess the performance of data center facilities across the region, including operational metrics, compliance with regulatory requirements, and adherence to service level agreements. Implement corrective actions and improvements as needed.
• Establish and maintain strong relationships with key stakeholders, including senior management, clients, and internal business units. Understand their requirements and priorities and ensure effective communication and collaboration.
• Develop and implement robust risk management strategies to mitigate potential risks across the regional data centers. Lead critical incident response efforts, working closely with facility teams, vendors, and other stakeholders to minimize downtime and ensure swift resolution.
• Develop and manage regional facility budgets, ensuring financial objectives are met and expenses are controlled effectively. Monitor costs, identify cost-saving opportunities, and drive financial efficiencies across the region while maintaining operational integrity.
• Oversee vendor relationships and contractor agreements for the region. Negotiate contracts, manage performance, and ensure timely delivery of services, including maintenance, repairs, and project execution.
• Ensure data center facilities within the region comply with relevant regulatory requirements, industry standards, and company policies. Coordinate and participate in audits and inspections, implementing necessary corrective actions.
• Drive standardization and best practices across the regional data center facilities. Identify areas for process improvement, efficiency gains, and automation opportunities, enhancing operational effectiveness and reducing risks.
• Stay abreast of industry trends, emerging technologies, and best practices related to data center operations and facility management. Implement innovations and advancements that can enhance the performance, efficiency, and sustainability of regional data centers.
• Perform additional job duties as required.

Supervisory Responsibilities
• Directly supervise the Facility Managers. Responsible for all employees within region.
• Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.
• Responsibilities include interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.

Minimum Experience:
 

Education & Experience
• 10+ years related working in a data center/critical facility.
• Systems, emergency generators, and switchgears.
• Two-year degree in Electrical Engineering, Facility Management, or related field.

Language Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before small groups of tenants or employees.

Other Skill and Abilities
• Ability to use drawings, specifications, shop math and various measuring or testing instruments.

• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages recommended.

• Demonstration of leadership ability, presentation capabilities and organization skills.

Preferred Requirements:
• Four-year degree in Electrical Engineering, Facility Management, or related field.
• Corrigo Experience.
• MCIM / Salesforce Experience.
• Zendesk Experience.
• Service Now Experience.

Physical Requirements:
This position will require the following:
• Walking large, campus-like settings.
• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead.
• Ability to read and interpret technical diagrams, equipment labels, and facility documentation. Strong visual acuity is necessary for accurately assessing equipment conditions, identifying potential issues, and ensuring compliance with specifications.
• Lifting a minimum of 50 lbs.
• Climbing stairs and navigating rooftops to access equipment.
• Using ladders up to 30 ft and working from heights.
• Ability to Climb a ladder with a 300-lb weight limit.
• Must be able to work different schedules.
• Must be able to work Holidays.
• Must be able to respond to site emergencies.
• Must be able to travel up to 20%.

Customer Environment Description
• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.
• Demanding customer and fast-paced environment, serving some of the largest companies in the world.
• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.
• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer’s business has grown. We continue to support current locations and assist in establishing new sites across the United States.
• We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

* Training

* Coming Into Role

Leadership Expertise

* During Role

Safety Training
Corporate/HR Training
People Leadership Training
Training on MCIM
Training on Corrigo
Training on Zendesk

Accountabilities and KPIs
Accountability Associated KPI
Developing Employees Development plans and goals for 100% of direct reports and employees across assigned region.

Ensure team follows all established guidelines and work rules. Average < 1% downtime across the assigned region due to failure to follow established guidelines and work rules.

Managing approved budget Maintain a budget variance ≤ 5% in each expense category across region.

Leadership Satisfaction Score ≥ 3.0

Reporting Accuracy ≥ 95% accuracy across assigned region.

Responsibilities To:
Area Responsibility
Customer Regional Facility Managers are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to:
• Remain professional at all times.
• Timely, concise, accurate, and professional communication.
• Attendance to all meetings requested by the customer.
• Ensure JLL meets obligations under the MSA.
• Manage team to meet all customer expectations.

Team JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to:
• Coach leaders to ensure they are working with their team effectively and creating a positive work culture.
• Work collaboratively with team to ensure we are meeting the customer’s needs.
• Manage team in a professional and respectful manner.
• Support employees’ career growth and training.
• Maintain open communication with the team and ensure to appropriately respond to issues, questions, or other feedback.
Training Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but it not limited to:
• Ensure assigned training is satisfactorily completed on time.
• Seek additional training through JLL and client funded training to upskill or reskill.
• Ensure you are present and ready to learn for all training.
• Support team in their training efforts, including ensuring team has resources needed to complete training.
• Provide team with feedback regarding any training they may require to effectively perform their role.
• Seek and participate in people leadership training.
Culture Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to:
• Lead by example.
• Work collaboratively and professionally with everyone on site to ensure an inclusive culture.
• Provide feedback to leadership regarding issues, questions, or improvements.
• Maintain an open-door policy that encourages employees to inform you of any issues, make suggestions, or ask questions.
JLL Although employees work at the customer’s location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to:
• Understand JLL’s mission, vision, and values and how your role fits into the bigger picture.
• Ensure you are making fiscally responsible decisions.
• Ensure employees know how their role fits into the bigger picture and aligns with JLL’s mission, vision, and values.
Support you will receive:
Area Responsibility
Safety JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes:
• Proper PPE will be provided as required to safely perform work.
• Safety champions and HSSE are available for any safety questions or concerns.
Training Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes:
• We will provide all necessary training for you to do your job safely and effectively.
• You will be given time to complete all required training.
• Ability to leverage team knowledge.
• Provide training and experience focused on your growth and development.
Communication All employees need to have a voice and stay informed. Our commitment to communication includes:
• Open door communication with leadership and corporate functions such as Human Resources.
• Regular communication from the PMO team regarding the account to keep you up to date.
• An environment that appreciates diversity of thought and encourages open communication.
Team At JLL, employees are one team working toward the same goal. Your team will support you through:
• Collaborative environment where employees work together to achieve outstanding performance for our customer.
• An inclusive culture where all employees are respectful and professional.
Leadership Our leaders cannot meet the customer’s needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by:
• Coaching and development to help you achieve your career goals.
• Regular meetings to discuss issues, answer questions, and your career goals.

Provide you with all tools to successfully perform your role and grow.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.