Company Overview The Enlyte Family of Businesses Mitchell | Genex | Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth. Job Description The Senior Director of APD DevOps will lead the Auto Physical Damage Division Operational Excellence, DevOps and Agile software development process. This role is responsible for: Enhancing the operational efficiencies of the business through root cause analysis and utilization of new technology. Guiding the day-to-day operations, Incident Management, Disaster Recovery, and Business Continuity initiatives Shape the strategic direction for DevOps and operational excellence Leading innovation projects for the DevOps team Creating strategies for creation critical monitors and alerts to ensure fast detection and resolution of potential issues Managing the Agile release process of the division from pre-planning to release rollout Providing updates tr key stakeholders and customers on key metrics and incidents. Key Responsibilities: Lead the management, operations, and enhancements of the 24x7x365 operations for both on-prem and cloud-based applications, ensuring adequate coverage and effective monitoring and resolution of service issues. Lead cross functional initiatives that will improve product performance, availability and quality Lead the development and maintenance of Standard Operation Procedures, ensure consistent and effective operations that meet service level agreements and key performance indicators. Drive continuous improvements to incident management, change management, Agile software development and DevOps processes. Author and present operation status reports, trends, and statistics on application health, customer metrics, and KPIs to key stakeholders. Provide leadership during service-impacting events, including incident response, root cause analysis, incident review, and incident reporting. Lead the cloud migration aspects of operations, DevOps, deployments, performance, monitoring, and alerts Lead key projects and collaborations with IT, security, and infrastructure teams. Identify and hire top talent for the team. Train team members to meet their expectations and grow their career. Ensure on time and on budget deliverables with high quality Qualifications Bachelor's degree in computer science, business administration, or a related field required (or equivalent experience) 8+ years of leadership experience in product development or operations Experience in production data center operations, including process, service, event management, escalations, and metrics Hands-on technical leadership experience with best-in-class processes, tools, automation, and metric-driven results Working knowledge of data analysis and performance metrics using business management software Experience supervising staff and coordinating shift schedules to ensure 24x7 coverage Need to work in PST time zone for at least 9:00 AM to 5:00 PM Prior experience and good knowledge of Agile software development methodologies. Key Competencies: Ownership and desire for continuous improvement Ability to set goals and objectives to direct report and collaborate on business unit goals and objectives with peers Ability to work cross functionally and maintain strong relationships with peers Excellent verbal and written communication skills Benefits We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $155,000 - $200,000 annually, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-Remote #LI-AP1