The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As the Sr. Director of Employee Success, you will report directly to the VP of Talent and Belonging and play a critical role on the Talent + Belonging Leadership Team. The Head of Employee Success is responsible for creating and implementing strategies that enhance the overall employee experience, focusing on onboarding, performance management, and internal mobility. This leadership role aims to foster a culture of engagement, continuous growth, and opportunity, ensuring that employees feel supported and empowered to thrive within the organization.

Job Description:

Responsibilities:

Onboarding:

Design and oversee a comprehensive onboarding program that facilitates a smooth transition for new hires, enabling them to integrate into the company culture and become productive quickly.

Collaborate with cross-functional teams to ensure all necessary training and resources are provided to new employees.

Continuously evaluate the onboarding process, gathering feedback to enhance the experience and improve retention rates.

Performance Management:

Develop and implement a performance management framework that promotes continuous feedback, goal setting, and employee development.

Train managers and employees on best practices for conducting performance reviews and providing constructive feedback.

Analyze performance data to identify trends and areas for improvement, ensuring alignment with organizational objectives.

Internal Mobility and Talent Marketplace:

Create and maintain a dynamic internal talent marketplace that facilitates employee movement and career development within the organization.

Develop programs and resources that encourage employees to explore new roles, projects, and learning opportunities within the company.

Collaborate with department leaders to identify talent needs and promote internal candidates for open positions.

Employee Engagement and Retention:

Implement strategies to enhance employee engagement, satisfaction, and retention, ensuring that employees feel valued and supported throughout their careers.

Utilize information from the regular employee surveys and other sources e.g.,  focus groups to gather feedback on employee experience and implement necessary changes.

Collaboration and Communication:

Partner with HR leaders and business unit heads to align employee success initiatives with organizational goals and priorities.

Communicate effectively across all levels of the organization to promote employee success programs and gather insights for continuous improvement.

Data Analysis and Reporting:

Utilize data analytics to measure the effectiveness of onboarding, performance management, and internal mobility initiatives.

Provide regular reports to senior leadership on employee success metrics and recommend strategies for improvement.

Diversity, Equity, and Inclusion:

Ensure that employee success initiatives promote diversity, equity, and inclusion, creating opportunities for all employees to thrive.

Advocate for underrepresented groups in talent development and mobility programs.

About You: 

You are a strategic and data-driven leader with a passion for employee success. You excel at building high-performing teams and achieving measurable outcomes.  

Skilled at driving business outcomes through targeted organizational interventions; comfortable influencing leaders on applying employee success habits and tactics. 

 

Qualifications: 

10+ years of applicable experience in HR, with a focus on employee experience, performance management, and talent development; at least 3 years in a leadership role. 

Strong understanding of onboarding best practices, performance management methodologies, and internal mobility strategies. 

Excellent communication, interpersonal, and leadership skills, with the ability to influence stakeholders at all levels. 

Proven ability to analyze data and metrics to drive decision-making and program enhancements. 

Strong project management skills and the ability to manage multiple initiatives simultaneously. 

Passion for employee development and a commitment to fostering a positive work environment. 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

15

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$143400 to $285450

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.