Overview

The Senior Director – Global Infrastructure and Software will lead the Category Management and Strategic Sourcing (“CMSS”) function for the Global Infrastructure, Enterprise Software and Business Software areas supporting Cigna's Technology Function and market facing  Business Areas. 

He/She/They will be the primary liaison between Global Procurement, Third Party Management & Shared Services (GPTPMS) and technology and business SLTs and will supervise the GPTPMS teams responsible for purchasing the infrastructure, telecom and enterprise and business software used by multiple Cigna areas. He/She/They appreciate that Cigna is a highly matrixed company and is adept at working across large organizations and interacting effectively with diverse personalities and leadership styles. He/She/They understand that the work supports $1.5B in annual spend and that it is routinely presented and reviewed with Technology and Business SLT and Corporate Executive Leadership; it therefore always reflects the quality and attention to detail demanded by that that audience. He/She/They thrives in a dynamic, deadline-driven, and often-ambiguous environment while upholding the highest standards of interpersonal respect, professionalism and integrity.

Major Activities

The Senior Director will be the primary liaison between Technology and Business SLTs and GPTPMS. He/She/They will have a solid understanding of overall business strategies, and technology’s role in implementing those strategies. 

Develops “trusted advisor” relationships with Technology and Business SLTs and their teams in representing GPTPMS.

Deep understanding of the Cigna’s need for technology, technical products and services and the suppliers Cigna can engage to fulfill those needs.

Collaborates with business and technology stakeholders to develop Category plans that will maximize supplier value and minimize risk to Cigna, and regularly updates and reviews those plans with senior leadership stakeholders.

Meets regularly with technology and business stakeholders to monitor evolving business requirements, evaluate supplier performance and gauge satisfaction.

Builds strong networks within GPTPMS and across the company.

Technical Skills: Category Management and Strategic Sourcing. 

The Senior Director has a deep understanding of the procurement categories (Enterprise and Business Software, IT Infrastructure and Telecom) critical to the success of Cigna’s technology and business functions. He/She/They will work collaboratively with technology and/or business stakeholders to maximize competitive tension and minimize risk throughout the strategic sourcing and procurement cycles.

He/She/They will have expertise in category management, strategic sourcing principles, negotiation concepts, contracting principles, and procurements systems (Ariba, Icertis etc.).

Oversees detailed financial analysis of the in-scope technology categories to determine market and world class costs for specified products and services.

Based on Cigna's corporate objectives and market trends and in collaboration with technology and business SLT and finance, develops the value capture, supplier diversity and sustainability targets for the categories within this portfolio.

Develops annual Category plans and gains agreement and commitment to implement those plans from the technology and business leaders.

Identifies opportunities to introduce and heighten competitive tension among suppliers to ensure they deliver maximum value to Cigna.

Identifies strategic sourcing opportunities and works with staff to develop, document and execute the appropriate sourcing strategies to maximize value capture.

Actively manages the quality and accuracy of the transaction pipeline and operational reporting. Reviews operational reports with staff and clients regularly.

Is personally involved with and “leads from the front” on complex, strategic negotiations.

Shepherds' procurement transactions through the internal approval cycle.

Recommends operating practice and process changes.

Key Competencies and Attributes

General   

Demonstrates ability to interact credibly and persuasively with senior members of Cigna's and suppliers’ management.

Possesses deep business and financial analytical skills and insight, and the ability to weave that insight into a cogent and compelling presentation.

Has excellent written and oral communication skills and strong analytical abilities

Appreciates Cigna's overall corporate strategy and the business unit’s role and plans to achieve that strategy.

Has excellent project management skills: the ability to plan and manage large and complex sourcing projects and extended negotiations.

Demonstrates attention to detail as evidenced by error free and high-quality reports and presentations.

Is driven to meet and exceed business and financial milestones.

Global Procurement and Third-Party Management

Has 10+ years in Technology Category Management, Strategic Sourcing, Sales and/or Supplier Management.

Has 5+ years management experience in a Category Management, Strategic Sourcing, Sales and/or Supplier Management role.

Has deep knowledge of the Enterprise and Business Software, IT Infrastructure and Telecom categories: strategically, functionally, operationally, and geographically.

Thoroughly understands the technology needs of Cigna's Technology and Business SLT and has the ability to drive data and analytics solutions to support those needs.

Is an expert in Category Management, Strategic Sourcing concepts and methodologies and has the proven ability to develop and execute complex category management and sourcing strategies.

Understands the strategic sourcing implications of key industry trends and developments.

Understands industry cost structures and drivers and implications for strategic positioning.

Provides fact-based advice to decision makers and oversees development of market and industry analysis.

Is able to measure and track performance against plan.

Develops and implements financial metrics.

Reports performance against objectives.

Leadership

Demonstrates through personal behavior the commitment to the values of integrity, quality, and drive to succeed.

Possesses strong management and coaching skills.

Demonstrates a commitment to the enterprise vision, values and goals.

Actively encourages the leadership and initiative of team members and direct reports.

Provides regular, meaningful and timely coaching, mentoring and feedback to members of team.

Encourages and provides career development information and opportunities.

Contacts:

This position includes regular contact with the following:

Technology and Business SLTs and their staffs

Senior Vice President and Chief Procurement Officer and members of his/her staff

SLT and SMEs of matrix partners: Enterprise Risk, Audit, Legal, HR, Finance, Compliance, Privacy, etc.

Senior and middle management with Suppliers and Alliance Partners

Job Challenges/Complexities:

Must possess the savvy, gravitas, personal credibility and negotiating skills to persuade, influence, drive consensus and mediate differences among senior leaders within and outside one’s own organization.

Must possess the technical knowledge and business acumen to understand current and anticipate future needs of technology and business SLTs and the roles suppliers will play in implementing their strategies. Furthermore, must have ability to package and deliver that information in timely and meaningful ways.

As a key contributor, must be willing and able to act as a change agent and demonstrate resiliency as changes occur.

Must be able to thrive in a dynamic, deadline-driven, and often-ambiguous environment while upholding the highest standards of interpersonal respect, professionalism and integrity.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.