About the company 

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them. 

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table. #LI-MG1

What you will be doing

The Senior Director, OmniChannel Excellence reports to the VP of eCommerce operations. This role will provide strategic leadership for defining and driving our operations centralized services teams, which include Last Mile, Continuous Improvement, and Store Support. In this role, they will ensure an integrated and seamless experience in the execution of eComm processes in stores that are clearly defined and standardized with the goal of continually improving operational efficiency.

The position will be based in Pleasanton, CA, or one of our main regional offices.

Main responsibilities

Collaborate closely with the VP, eCommerce Operations and other key cross-functional partners to define and execute the long-term strategy for eCommerce operations. Lead the operations centralized services team to drive a seamless approach to eCommerce operations implemented in the field Oversee Continuous Process Improvement team, with a focus on defining one-best-method in-store fulfillment practices, and partnering with division operations teams to drive training and adoption across a network of 2,000+ stores Oversee Last Mile Delivery operations, with a focus on driving delivery quality improvements and cost reductions in both Fleet and Third-Party delivery operations; will be responsible for onboarding new delivery service providers, launching and scaling new last-mile offerings, improving on-time service and delivery reliability, and improving the efficiency of owned Fleet operations Lead capital and space planning for eCommerce operations, defining the investments required to support the long-term growth goals of the eCommerce business Partner with division operations to drive consistency in adoption of eCommerce one-best method practices, ensuring best practice becomes common practice across a network of 2,000+ stores. Foster a culture of high performance, accountability to results, and continuous improvement

The salary range is $159,000.00 to $222,000.00 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility). [If applicable:] Associates in this position are also eligible for a quarterly bonus. 

A copy of the full job description can be made available to you. 

What we are searching for 

Strong collaboration and teamwork skills with the demonstrated ability to lead others to effectively deliver results  Strong analytical skills with the ability to translate data into actionable insights and defined initiatives Self-starter with a demonstrated ability to thrive in a fast-paced, team-based environment that is rapidly changing, customer-focused, and service-oriented Strong interpersonal skills and an executive presence Excellent facilitation, collaboration, and teamwork skills with the demonstrated ability to gain trust, secure buy-in, and influence and manage change at all levels Ability to work up and down the leadership range, with good flexibility to shift quickly between strategy and tactics Exceptional at prioritizing and focusing on the highest value opportunities

We believe the successful candidate has these qualifications and experience:

15+ years of progressively responsible work experience, with a background in retail or eCommerce operations management Bachelor’s degree in business administration, retail management, or a related field is preferred Track record of driving operational improvements and achieving significant business results in a retail environment Exceptional leadership and team-building skills, with a focus on mentorship and development Strong analytical skills with the ability to translate data into actionable insights and defined initiatives Willingness to travel (approximately 2x/month)

What is it like at Albertsons? 

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer 

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).