JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Senior Director, Operations is focused on delivering optimized productivity across business lines and has overall strategic and operational responsibility for bringing the maximized impact of our platform to our team members.  They serve as a business partner to the Central Market Director and local leadership. The position will partner closely with the North Texas leaders and will be responsible for all aspects of operations, including Strategic Planning/Execution, Financial Reporting, Growth Opportunities/M&A, Support Resources Management, Implementation of Firm Initiatives, and Corporate Lease and Occupancy Planning.  

In addition to the Market Director, this position provides guidance and support to market-based Service Line Leadership, including the Broker Lead(s), Project & Development Services (PDS) Lead, and Property Management (PM) Lead. The Operations Lead is responsible for driving programs that leverage and improve productivity and expand capacity at all levels in the market. Responsibilities range from driving decisions, implementing initiatives, and providing recommendations on the strategic direction of the business. 

We are seeking a candidate with a proven ability to drive operational excellence, process improvement, foster a diverse and inclusive work environment, develop high performing teams, while driving change and desired outcomes. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment. 

Key Responsibilities 

Partner with North Texas leadership to achieve business objectives and firm/regional initiatives and deliver operational support based on opportunities and best practices 

Facilitate firm special projects, such as Strategic Planning Sessions and Competitive Analysis to help build the strategy for the local Market 

Partner with local corporate functional leaders, including Finance, Human Resources, Operations, Marketing, Research, Sales Enablement and Facilities to deliver key business priorities in the following areas: 

Finance: 

In conjunction with the Finance team, develop the annual operating, revenue and capital budgets; re-evaluate the business performance quarterly and provide reforecast(s) when appropriate; and ensure compliance with Firm’s regional and local market specific policies, including expense policies and pre-approval requirements  

Human Resources: 

Collaborate with HR to support the JLL culture, employee engagement, and diversity & inclusion efforts in the Central Market; oversee comp planning process, performance reviews and promotions 

Marketing:      

Partner with the Marketing team in the design and implementation of a comprehensive internal communication program; contribute to local event planning/execution; local PR to promote the brand 

Research: 

Establish and promote effective Research deliverables to support the Central Market 

Sales Enablement: 

Engage with the Sales Enablement team to ensure pursuit support needs are met for the business and optimize the local teams’ pursuit process 

Facilities: 

Liaise with on-site facility team to ensure all facilities needs are met; manage occupancy planning matters; oversee all local moves, expansions, relocations and lease renewals 

Primary point of contact on all legal matters including tracking of regional leases, law suites, broker off-boarding and business procedures 

Obtain regional growth objectives by supporting the Market Director on due diligence and integration of M&A targets 

Provide effective internal communication keep team members informed of strategic plans and major initiatives 

Develop, implement and track region wide and national training initiatives and programs  

Facilitate cross business line collaboration that results in increased revenue and OneJLL 

Manage and develop direct reports in Pacific Northwest Brokerage Operations 

Special projects as determined and assigned 

Experience and Qualifications 

Bachelor’s degree (Business Administration, Finance) and/or at least 10-15 years of relevant experience preferably in the CRE industry. 

Strong business and financial acumen to understand/provide context for decisions; ability to influence and challenge decisions as appropriate 

Proven successful track record of working in fast-paced sales environments 

Demonstrated leadership ability with collaborative management style and a minimum of 5-10+ years of people management experience 

Critical thinker with high emotional intelligence and strong conflict management ability 

Effective delegator with proven experience developing high performing teams and high employee engagement.  

Experience partnering with C-Suite level leaders - Strong communication and stakeholder management skills.  

Excellent project management ability – solutions-oriented, organized, and resourceful 

Demonstrated commitment to high professional ethical standards and confidentiality 

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.