At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

We are looking for a Senior Director, PayPal.com, to lead our website channel team and maximize growth opportunities.

Located in the newly formed Growth Team in PayPal’s global marketing organization, you will own the channel strategy and execution for PP.com globally, partnering with leaders across the business to identify opportunities to maximize acquisition and product engagement growth.

You will also be responsible, working with engineering counterparts, for maintaining the web delivery platform, as well as defining future requirements to develop and integrate the platform further to support personalization, as well as adopt AI to drive an improved customer experience and internal efficiencies.

As well as driving segment growth, you will be accountable for ensuring global website compliance and building a scalable, efficient globalization process.

Customer empathy, the ability to scale and think globally, and strong senior stakeholder management are skills key to succeeding in this role. You will also come with strong website expertise and experience and have demonstrable expertise of working in high-growth driving teams.

Job Description:

Senior Director, PayPal.com

The Company 

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.  

We operate a global, two-sided network at scale that connects merchants and consumers with 426 million active accounts (consisting of 392 million consumer active accounts and 34 million merchant active accounts) across more than 200 markets. PayPal helps merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. 

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

PayPal is a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom. 

The Position 

We are looking for a Senior Director, PayPal.com, to lead our website channel team and maximize growth opportunities.
 

Located in the newly formed Growth Team in PayPal’s global marketing organization, you will own the channel strategy and execution for PP.com globally, partnering with leaders across the business to identify opportunities to maximize acquisition and product engagement growth.

You will also be responsible, working with engineering counterparts, for maintaining the web delivery platform, as well as defining future requirements to develop and integrate the platform further to support personalization, as well as adopt AI to drive an improved customer experience and internal efficiencies.

As well as driving segment growth, you will be accountable for ensuring global website compliance and building a scalable, efficient globalization process.

Customer empathy, the ability to scale and think globally, and strong senior stakeholder management are skills key to succeeding in this role. You will also come with strong website expertise and experience and have demonstrable expertise of working in high-growth driving teams.

Responsibilities: 

Defining KPIs and meeting business targets for PP.com, prospect conversion and activation globallyDefining and overseeing development of PayPal’s global web and mobile experiences targeting prospects and existing customersWorking with stakeholders across the company to ensure the web experience fits the end-to-end customer experience and supports cross-enterprise goals and outcomesWorking with our analyst and research partners to grow our analytical capabilities and establish best practices, define research goals and run multi-variant tests to improve growth KPIs Working with our platform team to identify platform requirements and required technologies to meet our website customer and business goalsCollaborating with other marketing channel leaders to ensure the paypal.com customer experience works holistically

Success in this role requires: 

Understanding the website channel, specifically customer needs and decision-making processes when choosing and using payment providersDeep expertise and substantial, demonstrable experience in driving acquisition and engagement growthDrive for results and leading cross-functional teams Strong analytical & data skills Strong understanding of what makes a great customer experience on webInspiring all levels of the organization with product vision and customer passion Identifying new opportunities based on research, industry trends and best practices and driving innovation Quantifying the opportunities by continually assessing the needs of the customer, market trends, competitive opportunities and threats Creating and managing global web roadmaps, prioritization, and constraints to ensure consistent execution of the product lifecycle process from concept to launch Helping the teams move forward swiftly through rigor, speed and transparency in decision-making and removing roadblocks Ability to identify opportunities in the organization around you (process, people, etc) and drive change to improve 

Qualifications: 

Ten years of Web Channel Management experience at a senior level in a top technology company Strong execution skills and can successfully drive cross functional teams in a matrix organization  Demonstrated success in creating innovative and user-friendly consumer or small business products Passion to seek deep understanding of customer needs and turn the insights into a compelling vision to solve important jobs for small businesses

Commitment to Diversity and Inclusion   

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

10

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$143400 to $285450

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Any general requests for consideration of your skills, please Join Our Talent Community.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.