The Senior Director of Revenue Services is a key leadership role responsible for overseeing all aspects of RS/RCM processes and operations in India. This includes leading and managing both in-house and closely working with partner teams while maintaining the highest level of professionalism and service excellence. The Senior Director will drive continuous improvement, ensuring client revenue maximization through strategic planning, operational efficiency, and fostering a culture of best practices across the Revenue Services process. The role will also focus on client retention, addressing account-related escalations, and enhancing financial growth strategies. Essential Duties and Responsibilities: + Lead and manage the Revenue Services team in India, ensuring effective coordination between in-house and partner teams. Third party vendor management and oversite of the leadership team managing third party vendor is instrumental to the success. Must master the ability to balance managing direct employees in the CoE and direct managers responsible for leading and instructing third party vendor. Uphold the highest professional standards in client interactions and internal team communications. Monitor employee performance, productivity, and attendance, conducting performance reviews, counseling, and disciplinary actions as necessary. Foster continuous mentoring, training, and development to enhance team competencies. + Aligns the business and group goals with Corporate. Collaborate with Global leadership to prepare a strategic roadmap for the Revenue Services team, considering both current and future customer base needs. Oversee the deployment of resources and monitor day-to-day operations at the site level to ensure optimal performance and continuous improvement + Serve as the Executive representative for Revenue Services in India, ensuring the strategic goals and operational performance of the team align with organizational objectives. Keep leadership informed of any at-risk client issues or challenges, proposing corrective actions and mitigation strategies as needed. + Work closely with Revenue Cycle Managers on client escalations, using service-focused problem resolution actions and strategies. Actively address areas of concern, especially in the management of clients’ A/R (accounts receivable) and KPIs, ensuring smooth service delivery. Develop and review client KPI reports, review with Revenue Cycle Manager provided by the Client Revenue Manager and take necessary actions to resolve identified issues. + Analyze financial reports, dashboards, and A/R metrics to identify trends and emerging issues. Ensure that corrective actions are taken where necessary to address A/R concerns and enhance client revenue performance. Leverage KPI data to drive strategic focus on client retention, financial growth, and employee performance. + Lead initiatives aimed at continuous improvement in all Revenue Services processes. Guide the team in developing and documenting best practices, with a strong focus on process standardization and optimization. Collaborate with the automation team to identify opportunities for process automation, ensuring efficiency and scalability across operations. + Work with the Talent team to ensure the optimal staffing levels are maintained to meet client service expectations. Manage recruitment and resource planning efforts in alignment with organization annual planning process. Develop strategies for team engagement and retention, ensuring the continuous development of a high-performing team. + Oversee training initiatives to ensure team members are continuously improving their technical and process knowledge, including payment trends, coding changes, and payer requirements. Assist and train other departments, providing consultation where needed to enhance cross-departmental collaboration and performance. + Continuously monitor and assess A/R for assigned clients, identifying areas of improvement. Develop and implement action plans to address specific issues related to A/R or platform performance. Work with cross-functional teams to mitigate risks and proactively resolve issues impacting client satisfaction and financial outcomes. + Contribute to the development of case studies highlighting the team’s achievements in RCM. Showcase exceptional client service, financial improvements, and process enhancements to demonstrate the value delivered. + Collaborate with internal teams, including Product and Technology org, IT, automation, client services, and finance, to ensure smooth operations and the successful execution of initiatives and improvements. Participate in relevant departmental and leadership meetings to drive alignment on goals, challenges, and progress. Education and Experience + Fifteen (15)+ years of experience in Revenue Services/Revenue Cycle Management or related fields, with at least 5 years in a senior leadership role. + Strong understanding of end-to-end RCM processes, including billing, coding, collections, claims processing, and payer relationships. + Experience in working with cross-functional teams and a global workforce. Preferred Qualifications: + Experience in managing RCM teams in a global, multi-site environment. + Proficiency with RCM software, automation tools, and financial reporting systems. + Advanced degree (MBA, MHA) or relevant certifications (e.g., CPC, CPMA, or other RCM certifications). Skills, Knowledge, and Abilities + Knowledge of industry regulations, payment trends, coding changes, and payer requirements. + Proven track record of driving process improvement and automation in RCM operations. + Demonstrated ability to manage large teams, with a focus on performance management and talent development. + Strong financial acumen, with the ability to analyze data and provide actionable insights for business growth. + Excellent communication, leadership, and problem-solving skills, with a customer-centric approach to service delivery. At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.