Requisition ID: 876400 
Store #: T00009 TO Store Ops - NY 5th 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value.

 

Together, we’re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests’ lives and communities. See your future with Target Optical.

 

Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

 

GENERAL FUNCTION

The Senior Director of Store Operations drives the achievement of sales through the development and execution of key corporate initiatives to improve service levels to the stores, leading to an exceptional customer and employee experience. The role has specific leadership over Store Operations including Brand Communications, Store Fleet, Store Systems and Workforce Management. The position plays a pivotal role on the brand leadership team and is responsible for leading the overall strategy to improve operational and guest experience to deliver brand goals.

MAJOR DUTIES AND RESPONSIBILITIES

Store Operations

This function is the hub for all store and guest related activities, and ensures smooth execution of multiple projects and tasks from different functions Develop the strategy and oversee implementation of all store processes and services to support the stores’ ability to achieve or exceed their business objectives Partner with brand strategy, digital and IT teams to identify opportunities for omnichannel and guest experience operational enhancements

Brand Communications & Engagement

Responsible for developing employee friendly and clear communications on all projects, tasks, and messages sent to stores, field, and corporate audiences Lead the communications strategy for the brand focusing on enhancements to create clear, comprehensive and engaging messages Oversee in-house communications for the brand and engagement of employees through various touchpoints from daily tasks in stores to project launches to events and town halls.

Workforce Management & Sales Goals

Responsible for workforce & labor management for the brand, ensuring stores have the right tools, support, and allocation of resources to effectively operate and deliver guest satisfaction Implement a road map to continuously improve effectiveness in sales goaling, labor planning, and scheduling to simplify the processes at the store level through use of technology or process enhancement

Store Systems

Partner with the corporate IT function to ensure acceptable levels of service for existing IT applications and infrastructure in stores Oversee development of systems roadmap for the brand with global and local IT functions Partner with all key corporate and leadership team members to align plans for any new applications and updates to the brand systems

Fleet Management

Responsibility for developing and delivering the store growth & remodel annual plans leading all activities related to opening, close, remodel, refresh and discretionary projects as needed Develop the fleet strategy for the brand by analyzing business potential and real estate opportunities and adherence to scope, budget, and timelines on all fleet projects. Evaluate and evolve design plans incorporating customer experience strategies within store layouts and fixture plans

BASIC QUALIFICATIONS

Bachelor’s degree or equivalent experience 12+ years of experience in retail with 8+ years in supervisory roles Strong people leadership skills Critical thinking/analytical skills Bias for action and sense of urgency Ability to navigate complexity and lead through ambiguity and rapid change Growth mindset Strong communication and interpersonal skills and belief in teamwork Multi-unit field leadership experience preferred

​Pay Range: 185,151.60  - 283,790.40 

 

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

 

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 

 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. 

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