The Evernorth CareNav Senior Director will lead teams that deliver innovative healthcare technology solutions to our patients, members and customers.  They will courageously push the boundaries of our agile engineering culture.  They will passionately, persistently and productively challenge the status quo.  They will balance a wide-range of initiatives and manage relationships with other technology and business leaders to deliver on our strategic priorities.  They will forge new relationships with our technology partners across the organization. 

Accountable for the end to end technology delivery of the CarNav product the leader will work in a matrixed organization in support of the holistic end to end delivery inclusive of product development and engineering practices inclusive of production support, quality assurance and reliability and resiliency.

ESSENTIAL FUNCTIONS:

Cultivate an empowered team who is deeply passionate about building quality software productsFoster ongoing agile engineering transformation and continuous improvement throughout the organization, advocating for common engineering patterns, efficiency, quality, resiliency, security and performanceDemonstrate courage in pushing cultural boundaries in a transforming organizationCreate an environment of trust in which teams can "fail fast", developing the team in the processEncourage innovation and diversity of thought to solve complex business problemsRemove impediments to achieving quality standards, project deadlines and business objectivesWilling and able to jump in and solve technical problems when neededCalm and thoughtful leadership presence leading urgent eventsDevelop strong matrix relationships with product owners, experience designers, peer engineering teams, architects, infrastructure engineers, etc.Influence and communicate at all levels of the organizationEnsure holistic ownership and accountability for technology products and delivery, includingDeep understanding of the engineering practice maturity, strengths and opportunities in each product team, striving for continuous improvementEnd-to-end knowledge of product ecosystem, business transactions, technology stack, dependencies, and engineering practicesInfluence business partners at all levels of the organization to align future state business and technical road mapsEnsure technical product road maps are complete, consistent and feasibleConstruct business cases to influence support for large, transformative technology investmentsPartner with business and technical product owners to optimize working relationships and clarify roles and responsibilitiesEstablish organizational staffing strategy including budget planning, performance management and development of the teamDeliver through the team, using delegation effectively to deliverApply knowledge of business and the marketplace to advance the organization’s goalsHave the technical expertise and presence to lead the troubleshooting conversation confidently, yet is able to discern when it is appropriate to pivot between tactical and strategic tasksKeep a pulse on industry trends and help the organization envision what is possible

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QUALIFICATIONS:

1. Technical Expertise

Full stack experience with developing mission critical applications (contact center & digital)Familiarity with Cloud, Tech Stacks, Infra, Microservices, DevOps, Performance, ArchitectureFamiliar with resiliency and performance best practices and experience with tools building out monitoring, observability, etcFamiliarity with automation frameworks

2. Soft Skills

Strong leadership, communication, and influence skills (accountable w/out responsible)Strong problem solving skillsStrategic mindset with a passion for innovation and pushing the organization forwardFluent knowledge of software engineering principles & philosophies (SOLID, DDD, TDD, etc)Strong Emotional IntelligenceDemonstrated experience building cloud-based web applicationsDemonstrated record of leading a team of software engineers and building high-performing teams.Demonstrated record of setting strategy and vision for a team of software engineers.Ability to provide technical solutions to a wide range of difficult problems; solutions are innovative, thorough, practical and consistent with organizational objectives.Ability to travel up to 20% domestically to other corporate sites and team locations.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.