**Job Description:** **Job Summary** Responsible for the strategic development and operations of Centralized Services (e.g., call center or fulfillment center) facilities to support Walgreens' growth, operating model, and contracted service levels. Oversees workforce administration, process improvements, and regulatory compliance to ensure efficient operations. Enhances customer and patient experiences, and drive retail sales. Key responsibilities include managing centralized pharmacy and retail services, contact center operations, and centralized fulfillment processes such as inventory management, order processing, and shipping. Provides leadership across multiple facilities, ensuring consistent practices and collaboration to deliver high service levels and patient safety. **Job Responsibilities** + Responsible for the strategic development, operation, and leadership of multiple Centralized Services (e.g., call center or fulfillment center). Oversees workforce administration, budget management, process improvements, and compliance with regulations. Ensures alignment with company strategies and objectives, driving operational efficiencies, service level excellence, and growth opportunities. + Develops and implements operating plans, production standards, and service level agreements to achieve short and long-term goals. + Manages budgets and ensures efficient resource allocation across multiple locations. + Supports client services through policy execution, issue resolution, and data-driven insights. + Drives continuous improvement initiatives to optimize operations, reduce costs, and enhance quality metrics. + Leads multiple site leaders to ensure consistent policy execution, regulatory compliance, and risk mitigation. + Oversees staffing, training, and development to maintain a high-performing team. + Collaborates with stakeholders to ensure consistent execution of strategic objectives andbusiness models. + Provides operational oversight and guidance to address complex issues, ensure compliance, and achieve enterprise goals. + Promotes consistent standards, mentorship, and collaboration across teams to drive efficient and compliant execution of company initiatives. **About Walgreens** Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com . **Job ID:** 1557047BR **Title:** Senior Director Centralized Services Operations **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Retail **Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL 60015 **Full District Office Address:** 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y **External Basic Qualifications:** + Bachelor’s degree and at least 8 years of combined experience in centralized services (e.g., call center or fulfillment center), district/market-level roles, or corporate operations/field support. + At least 4 years of experience managing a P&L with an annual operating budget greater than $40 million + Experience developing and implementing strategic roadmaps, goals, and objectives. + Experience developing and delivering presentations to senior/executive levels of an organization. + Experience in diagnosing, isolating, and resolving complex issues and recommending andimplementing strategies to resolve issues. + Experience in identifying operational issues and recommending and implementing strategies to resolve issues. + Experience evaluating information to determine compliance with standards, laws, and regulations and developing processes to comply with those impacting business processes. + At least 5 years of experience contributing to financial decisions in the workplace. + At least 5 years of direct leadership, indirect leadership and/or cross- functional team leadership. + Willing to travel up to 50% of the time for business purposes ((within state and out of state) **Preferred Qualifications:** + MBA + Licensure as a Registered Pharmacist as granted by an appropriate licensing authority. + Experience in pharmacy fulfillment operations leadership or shared services operations. + Experience with workforce management strategies, processes and applications. + Experience in Lean Six Sigma environments, including leading Kaizen events or major process improvement projects We will consider employment of qualified applicants with arrest and conviction records. **Shift:** **Store:**