Senior Director Centralized Services Operations
Walgreens
Job Summary
Responsible for the strategic development and operations of Centralized Services (e.g., call center or fulfillment center) facilities to support Walgreens' growth, operating model, and contracted service levels. Oversees workforce administration, process improvements, and regulatory compliance to ensure efficient operations. Enhances customer and patient experiences, and drive retail sales. Key responsibilities include managing centralized pharmacy and retail services, contact center operations, and centralized fulfillment processes such as inventory management, order processing, and shipping. Provides leadership across multiple facilities, ensuring consistent practices and collaboration to deliver high service levels and patient safety.
Job ResponsibilitiesResponsible for the strategic development, operation, and leadership of multiple Centralized Services (e.g., call center or fulfillment center). Oversees workforce administration, budget management, process improvements, and compliance with regulations. Ensures alignment with company strategies and objectives, driving operational efficiencies, service level excellence, and growth opportunities.Develops and implements operating plans, production standards, and service level agreements to achieve short and long-term goals.Manages budgets and ensures efficient resource allocation across multiple locations.Supports client services through policy execution, issue resolution, and data-driven insights.Drives continuous improvement initiatives to optimize operations, reduce costs, and enhance quality metrics.Leads multiple site leaders to ensure consistent policy execution, regulatory compliance, and risk mitigation.Oversees staffing, training, and development to maintain a high-performing team.Collaborates with stakeholders to ensure consistent execution of strategic objectives andbusiness models.Provides operational oversight and guidance to address complex issues, ensure compliance, and achieve enterprise goals.Promotes consistent standards, mentorship, and collaboration across teams to drive efficient and compliant execution of company initiatives.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.
$186500 - $320000 / Salaried
Responsible for the strategic development and operations of Centralized Services (e.g., call center or fulfillment center) facilities to support Walgreens' growth, operating model, and contracted service levels. Oversees workforce administration, process improvements, and regulatory compliance to ensure efficient operations. Enhances customer and patient experiences, and drive retail sales. Key responsibilities include managing centralized pharmacy and retail services, contact center operations, and centralized fulfillment processes such as inventory management, order processing, and shipping. Provides leadership across multiple facilities, ensuring consistent practices and collaboration to deliver high service levels and patient safety.
Job ResponsibilitiesResponsible for the strategic development, operation, and leadership of multiple Centralized Services (e.g., call center or fulfillment center). Oversees workforce administration, budget management, process improvements, and compliance with regulations. Ensures alignment with company strategies and objectives, driving operational efficiencies, service level excellence, and growth opportunities.Develops and implements operating plans, production standards, and service level agreements to achieve short and long-term goals.Manages budgets and ensures efficient resource allocation across multiple locations.Supports client services through policy execution, issue resolution, and data-driven insights.Drives continuous improvement initiatives to optimize operations, reduce costs, and enhance quality metrics.Leads multiple site leaders to ensure consistent policy execution, regulatory compliance, and risk mitigation.Oversees staffing, training, and development to maintain a high-performing team.Collaborates with stakeholders to ensure consistent execution of strategic objectives andbusiness models.Provides operational oversight and guidance to address complex issues, ensure compliance, and achieve enterprise goals.Promotes consistent standards, mentorship, and collaboration across teams to drive efficient and compliant execution of company initiatives.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.
$186500 - $320000 / Salaried
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