The Sr. Director position responsibilities include ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is responsible for key metrics related to philanthropic activity in her/his assigned area of responsibility. This position may be responsible for leading a small team of fundraising professionals. In this area of responsibility, the Sr. Director is accountable for employee engagement, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.Maintains a portfolio of high-level prospective donors to HM.Identifies, qualifies cultivates, solicits and stewards prospective major gift donors.Leads and coordinates with the Donor Relations and stewardship Department to support strategic enlistment and use of councils, volunteers and events for HM and assists with events that support key volunteer and donor pipeline development as appropriate.Leads the fundraising efforts for at least one Houston Methodist department or Center of Excellence (COE), including the management of campaign activities as well as an iterative fundraising priority-setting process.
SERVICE ESSENTIAL FUNCTIONS
Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.Serves as the liaison to designated service lines or other key programs within the system and in coordination with Foundation leadership teams.Develops an accelerated pipeline of giving targets according to Foundation goals.Actively engages stakeholders in the development and achievement of strategic initiatives.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).Ensures ethical compliance, as defined by the Association of Fundraising Professionals and all Foundation and Houston Methodist gift-related and administrative policies. Follows Business Practice standards for Fundraising performance.Documents results of all substantive contacts with donors for review and critique and maintains documentation on a timely basis to be input by closing of each month, including contact reports, outlining donor strategies, proposal development and submissions per month.
FINANCE ESSENTIAL FUNCTIONS
Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.Achieves minimum agreed upon personal annual fundraising targets including oversight of targets for assigned team when applicable. Drives timelines for solicitation and reporting for self and team.Partners with leadership to determine annual fundraising targets in alignment with the Foundation's overall fundraising targets.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSIdentifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.Develops and maintains relationships inside and outside of the organization that enhance the organization's ability to integrate donors and potential donors into the community.Develops and executes high level innovative strategies for obtaining major/principal/transformational gift donations and donor recognition and stewardship through the identification and strengthening of philanthropic pipelines. Leads assigned team in strategy development.Collaborates with physicians and Development Communication and Donor Marketing staff in crafting effective communications and proposals to support major gifts and campaign fundraising as appropriate.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree requiredMaster's degree preferred
WORK EXPERIENCE
Five years of successful fundraising experienceAcademic medical center and/or large university experience preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or securityDemonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organizationAbility to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involvedDemonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skillsAbility to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequencesExtensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changesDemonstrates highly effective communication skills-strong written communications and platform presentation abilitiesAbility to work effectively in a fast-paced environmentDemonstrates flexibility and adaptability in the workplaceCapable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadershipAbility to work under pressure and balance many competing priorities; highly responsive and solution/action orientedProficiency in spreadsheet, word processing, and presentation softwareMaintains a positive and supportive attitude and demeanorProfessional handling of exposure to confidential/sensitive informationAbility to qualify new prospective donorsAbility to cultivate new and lasting relationshipsProven ability to solicit and secure gifts as defined by department goalsAbility to work effectively in managing projects and communications with key stakeholders, such as physician leaders and operational executives throughout the organizationAbility to lead meetings, conversations and present with authorityEffective and influential oral and written communications and presentation skills when working with physician leadership, administrators and peersProven ability to interact professionally with prospective donors and cultivate new and lasting relationshipsAbility to work effectively with physician leaders and operational executives throughout the organizationDemonstrated initiative in managing projects and communication with stakeholdersEffective and influential oral and written communications and presentation skills when working with physician leadership, administrators and peersGood judgment and decision-making ability, with strong analytical and critical thinking skillsAbility to independently resolve conflict
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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Houston Methodist is an Equal Opportunity Employer.
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