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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company!

The Technical Program Manager (TPM) for Managed Services is a key role responsible for driving the successful delivery and adoption of Managed Services: VegaCache, Message Queue (MQ), and MAPS (Managed Async Processing services) services to enable our multi-substrate capability to our customers. This individual will work closely with cross-functional teams including engineering, product management, customer success, and support to ensure seamless service delivery, customer satisfaction, and continuous improvement. This person will partner with our leadership team to drive cross-functional and cross-domain planning and execution across multiple clouds, like Engineering, Customer Enablement, and Product to deliver key business value.

This is a fast paced, dynamic environment with mission critical business deliverables. There will be a steady stream of unforeseen challenges and with that communications, coordination, organization, leadership, flexibility and ownership will be key in succeeding in this role.

Strong candidates will have excellent communication skills across all levels of the organization from individual engineers to senior executives as well a proven track record leading large highly complex projects. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery and innovation!

About You

Love to wear multiple hats.

Builds the relationships to make things happen.

Highly functional in an energizing environment.

Comfortable bending between the tactical and strategic.

Outstanding executive presence and communications professional.

A service-oriented-minded person who "Thinks Customer."

Enjoy a hyper-transparent flow of information, conversation, and ideas.

Your Impact

Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.

Drive teams through the Software engineering experience using Agile and analytical and technical skills.

Drive adoption of the managed services product offerings.

Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.

Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical program issues, dependencies, team status, production issues, metrics review, milestones.

Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners.

Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

Provide periodic program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).

Create a collaborative environment that fosters creativity, innovation, and learning.

Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

Possess a minimum 10+ years (for Dir) of recent professional experience in leading extensive enterprise product programs.

Demonstrate at least 5+ years of cross-functional team management in a SaaS company, along with a comprehensive grasp of the product development lifecycle.

Showcase strong aptitude in executive communication and presentation skills.

Exhibit excellent analytical and problem-solving abilities, underscored by a history of hands-on, detail-focused work.

Display profound familiarity with the software development lifecycle, adeptly adapting and applying this knowledge in a dynamic environment using agile methodologies.

Establish credibility and rapport with senior executives, technical experts, and non-technical team members alike.

Excel in organizational, communication, and relationship-building competencies, thriving in a cross-functional, matrix management setup.

Delve into technical subjects relevant to the program, displaying a grasp of technical intricacies.

Collaborate effectively within an integrated team comprising technical and non-technical members.

Strong organizational, project management, analysis, and communication skills.

Successfully collaborate with functions across the company and various time zones, showcasing robust time management, analytical, and planning proficiencies.

Hold a Bachelor’s Degree in Engineering, related disciplines, or possess equivalent experience in technical leadership roles. Additional management degrees are preferred.

This role offers a unique opportunity to contribute to the success of our Managed Services offerings and make a significant impact on our customers' businesses. If you are passionate about technology, customer success, and project management, we encourage you to apply!

Preferred Requirements

Experience working with GTM and product launch teams

People management experience is a plus

Experience with Portfolio Management

BENEFITS & PERKS

Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

World-class enablement and on-demand training with Trailhead.com

Exposure to executive thought leaders and regular 1:1 coaching with leadership

Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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