Reporting directly to the Chief Information Officer (CIO), the Sr Director will be a key member of the IT leadership team and will play a central role in developing Waters’ world class IT systems. Specifically, the new Senior Director will be responsible for delivering cutting edge technology and partnering with the CIO to drive IT transformation.
Aspects of the role include but not limit to:
Build out and lead a global enterprise infrastructure and create a 24/7 help desk to support the 7,000 employees of Waters world-wideGlobal responsibility for IT Technology and Infrastructure Services including Strategy, Planning, Architecture, Service Delivery & Operations worldwideGlobal Strategic I&O Transformation, Outsourcing and Resource Optimization Digital Transformation including Global Cloud Services TransitionGlobal Service Desk process reform and optimization based on ITIL frameworkLeading migrations to cloud services and SaaS solutionsDefine and implement a modern and flexible end user experience strategy that focuses on providing frictionless technology solutions for all employeesDesired Outcomes:
Building a world class IT organization“Upskilling” current workforce and identify opportunity for continual improvement and sustainabilityGlobal evolution of I&O via expansion and transformation Responsibilities Build out and lead a global enterprise infrastructure and create a 24/7 help desk to support the 7,000 employees of Waters world-wideEnsure disaster recovery plans are operational for all externally hosted applications.Ensure that operations and infrastructure services (data center, cloud, SaaS, desktop support, mail, security, etc.) operate with a high degree of availability, reliability and resiliency with the ability to apply generally accepted industry standards (e.g. ITIL). Proactively manage Waters’ vendor resources to work through events / problems that occur within the Waters computing environment in order to minimize end-user impact; appropriately draft and distribute communications to the IT team and affected end-usersNegotiate and establish Service Level Agreements and Operating Level Agreements in alignment with company objectives and customer needsAct as a trusted advisor, build and maintain relationships with other IT leaders and business executives to develop a clear understanding of business needsEnsure cost-effective delivery of IT services to meet those needs and respond with agility to changing business priorities Qualifications Bachelor's or master's degree in computer science, information systems, business administration or related field, or equivalent work experience15+ years of experience with technology solutions through highly integrated enterprise, with at least 10 years of experience leading organizations.Experience with large-scale IT integration efforts, public-facing technology mergers and acquisitions and the ability to establish, communicate and maintain technology standards across Waters’ business segmentsCapable of executing short-term (tactical) and long term (strategic) plansAbility to evangelize and sell stakeholders across the company on key I/O priorities and how they connect with larger company initiativesSignificant experience contributing to a senior management team - this assumes participation in strategic and business planning, product strategy, operations, sales, marketing, and overall business directionHigh level of financial literacy oversight in order to effectively manage technology, expenses and capital spending, producing cost analysis that considers the costs and benefits, not only in the technology areas, but also in the user business areasLeadership competencies
Authentic: Operates with integrity, transparency and humilityEnterprise Minded - Acts as a true company owner to advance the overall interests of WatersOutside-In Thinkers: Carries a broad global perspective of markets, technologies and trendsAgile: Balances clear strategic thinking and accountability in execution to deliver resultsPeople Focused: Actively creates the conditions for Waters’ people and teams to succeedAble to operate successfully and be effective in a high change environment and comfortable dealing with a certain amount of ambiguityExperience in Agile development methodology such as Scrum, Agile, Kanban and Dev-Ops implementationAble to influence and align across a range of different opinions and interestsDemonstrable ability to build productive relationships and motivate team members; must have a positive, can-do attitudeHighly articulate and able to convey important business messages in a clear and compelling manner at employee and Executive levelThe candidate will have demonstrated the ability to build strong and open working relationships characterized by mutual respect between superiors, peers and subordinates within the organization.Track record of success in communicating technical information to non-technical audiences. Demonstrates experience in gaining the confidence of divisional senior executive audiences or higher. Openly communicative of ideas with others and inviting and considering input from the business, IT peers and their direct reports. This executive will be accessible and approachable, respecting intellectual integrity and valuing individuality, building and fostering working relationships with business partners from a variety of functions and geographies, thus enabling a partnership mentality with the management team.Able to appropriately delegate key responsibilities and transfer some of their own duties and decisions as the direct/indirect reports’ number and abilities grow.Superior project management and prioritization skills ensuring the delivery of complex projects on-time, on-budget and on-scope.Dynamic, engaging, self-reliant and entrepreneurial senior executive, accustomed to managing with a collaborative, fact-based approach, and articulate communication and interpersonal warmth.Self-confident individual with their ego well in check, as well as a collaborative team player.Person who is motivated by their impact on the organization rather than personal career advancement.Person who is equally comfortable and capable interacting with technologists as they are with the business executives. Company DescriptionWaters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
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