Orlando, FL, USA
11 days ago
Senior Director of Operations

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Responsible for managing all aspects of the RAYUS Central Florida operations. Responsibilities include day-to-day oversight of imaging centers, strategic planning, administrative and technical staff management, budget management, business development and growth initiatives, building and maintaining strong relationships with our radiologist partners and working closely with all partners, and building and maintaining relationships with referring groups. This position is also responsible for meeting the quality and operational goals (i.e., efficiency, productivity, costs) for the market. This is a full-time position Monday thru Friday corporate hours.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(75%) Operational Excellence & Management

Leads the development and implementation of programs, goals and objectives, and policies and procedures necessary for providing quality care and maintaining a sound operation Analyzes operations related to staffing, utilization of facilities, equipment and supplies, and recommends and implements solutions and changes Establishes communication strategy and ensures ongoing and timely communication to management and staff related to the market and Company Develops and manages the budget and recommends financial decisions for the market Owns P&L performance for the market Monitors performance and profitability of services offered and takes action as needed to address issues and develop opportunities Develops and manages partner relationships with radiologist groups Partners with Account Executives and Market Success Managers in maintaining strong relationships with centers’ customer base through delivery of extraordinary customer service, personal visits, and support with referring providers Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions Supports the payor contracting process for the market Partners closely with corporate and support center functional areas, as well as the local operations staff within the market, to ensure smooth and successful integration and implementation of services into existing centers. Works with center leadership teams on key goals to ensure alignment with organizational objectives Initiates and participates in staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations Builds, develops and manages sales and operations team capable of implementing operational and growth strategies Develops, coaches and provides training opportunities for all direct reports based on assessment of individual needs to ensure critical leadership development Implements strategies to promote teamwork across departments and centers Participates in the hiring and training of new operations and sales leaders for market Maintains staff retention, including technologists, by implementing effective retention strategies Develops and implements the strategic and tactical operating plans for the market

 

(25%) Business Development

Leads growth initiatives for the market, whether through same store, new product or service lines or acquisition Monitors external and internal environment for development of new market segments Monitors and coordinates the implementation of business plans and acquisition plans for all centers added or expanded within the market or market segments Ensures profitable growth and increases market share for existing operations through leadership of sales team Develops long-range goals for the market that align with the strategic and growth plans of the company Demonstrates knowledge of, and supports, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior

 

 

 

 

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