**Job Summary** The Senior Director, Physician Practice Support provides expert leadership and strategic guidance in the development and implementation of quality improvement programs within the physician practice setting. Acting as a subject matter expert, this role works collaboratively with key stakeholders to ensure regulatory compliance, optimize patient safety, and enhance service delivery. The Senior Director is a core member of the Physician Practice Services (PPS) Executive Leadership Team and plays a critical role in advancing the organization's mission of delivering high-quality, patient-centered care. **Essential Functions** + Leads the development, implementation, and oversight of quality improvement programs for physician practices, ensuring alignment with organizational goals and regulatory standards. + Serves as a subject matter expert on physician practice quality, mentoring stakeholders and providing guidance on patient safety and quality best practices. + Develops and executes strategies for compliance with regulatory requirements, including the CMS Quality Payment Program, ACO Quality Reporting, HEDIS, and managed care quality reporting. + Establishes mechanisms to support population health initiatives, including Patient-Centered Medical Home (PCMH) and other population health cycles. + Collaborates with internal teams, divisions, and vendors to optimize documentation, coding, and data capture for HCCs and other quality-related metrics. + Evaluates and identifies opportunities for implementing best practices to improve quality, patient safety, and service within physician practices. + Leads critical projects related to quality and service improvement, including initiatives such as HealthGrid Gaps in Care, MedeAnalytics Quality Reporting, HCC Risk Coding, and ACO Quality Reporting. + Develops and monitors key clinical quality goals, objectives, and reporting mechanisms for physician practices. + Provides guidance and support for PPS operations teams in mitigating risks and addressing critical quality events or incidents. + Facilitates educational programs and orientation sessions for staff, developing resources to meet identified needs at the local, regional, or corporate level. + Participates in or leads committees, working groups, and initiatives as assigned, representing PPS in various organizational forums. + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + Bachelor's Degree in Healthcare Administration, Business Administration, or a related field required or + A combination of education and significant physician practice operations experience and/or relevant certifications will be considered in lieu of a degree + Master's Degree in Healthcare Administration, Business Administration, Public Health, or a related field preferred **Knowledge, Skills and Abilities** + Comprehensive understanding of regulatory compliance, quality improvement methodologies, and population health strategies. + Strong analytical and problem-solving skills, with the ability to evaluate complex data and develop actionable insights. + Exceptional communication and interpersonal skills to engage and influence diverse teams and stakeholders. + Proven leadership abilities, including mentoring, staff management, and cross-functional team collaboration. + Proficiency in healthcare-related technologies and tools, including quality reporting and data analytics platforms. + Knowledge of healthcare coding, risk adjustment, and documentation best practices. **Licenses and Certifications** + RN - Registered Nurse - State Licensure and/or Compact State Licensure required or + LPN - Licensed Practical Nurse - State Licensure required + CPHQ - Certified Professional in Healthcare Quality preferred Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.