Minimum Skills Requirement to Hire:

The candidate (for IJP)

This is an internal job post  open for GDA associates or from other team with 1-year tenure in their current positionMust be meeting or exceeding performance metrics in the current positionMust not have any attendance issues and have not received any disciplinary action

Education:

College/University graduate; undergraduate is also welcome; preferably medical related course

Technical Skills:

Ability to use the desktop computer systemTyping skills (at least 8000 KPH or 35 WPM)Basic internet skills and knowledge of MS Word and Excel

Soft skills:

Has excellent oral and written communication skillsHas keen attention to detail (critical)Has excellent customer service skills and accountability for customer requests or issuesStrives for continuous improvementPositively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy

Has superb organization skills and ability to multi-task and can work under time pressuresIs solution-oriented and demonstrated sound judgment and decision-making skillsHas ability to probe, investigate discrepancies and resolve issuesResponds to challenges and opportunities in a positive and productive manner

Minimum Skills Requirements to Perform:

Product-specific:

Good understanding and appreciation of the Group Benefits environment and its clients

Process-specific:

Knowledge of disability processesGood understanding of Manulife’s privacy and confidentiality policies and guidelines

Tool-specific:

Excellent understanding of Navigator and other Citrix applications.Ability to use Amazon Connect

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid