Manage the oversight process for the disbursements function including monitoring for adherence to compliance to procedures; creating and managing incident tickets; recommend and implement control process enhancements; monitoring for completeness, timeliness and accuracy of activity. Manage the positive pay activities with the banks for SGNA scope. Oversee government related reporting related to A/P (unclaimed property, etc.). Service as the disbursements primary subject matter expert for any government audits. Provide guidance or support to address complex or escalated issues in the payments cycle. Escalate service issues to SSC Management according to established procedures. Support the BU communications and relationship, working closely with the onshore and offshore AP Operations team, ensuring high level of customer engagement and satisfaction. Be the onshore escalation point for the offshore team supervisor for any disbursement related issues and provide counselling on how to resolve. Determine failure point and engage cross-functional (IT, Treasury, etc) teams as needed for resolution. Monitor offshore team to ensure the accounts payable disbursements function are executed and delivered as set forth in the MSA’s. Work closely with the data end-users throughout the company as appropriate. Be the lead for the SSC on any disbursement related activities regarding ERP migrations, acquisitions, or divestitures.