Category: Professional / Management
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: HR Service Center
Location: RWJ - 379 Campus Dr. Somerset, 379 CAMPUS DRIVE, SOMERSET, NJ 08873
Job Overview:
Senior Employee Information Specialist role oversees and manages all data processes of new hire, status change, termination and employee personal data for the health system.
This role also oversees and responsible for employee record management, audit and validation of the processes and training. Performs as a backup for all new and current staff, monitor and assess all the errors and come up with the resolutions.
Create, update and maintain the training documentation for all the processes.
Additionally, this role ensures accurate and timely completion of all data entries to meet regulatory and RWJBH compliance standards.
These activities support high customer satisfaction with onboarding, transfer, payroll, and benefits processes while supporting manager and business needs for accurate, timely data for reporting, compliance, and business decision-making.
Collaboration and establishment of positive relationships with onboarding, payroll, talent acquisition, benefits teams, and is critical to ensuring positive customer new hire, employee and manager experiences.
Drive to deliver superior customer service, strong teamwork, and personal accountability to meet or exceed, Service Level Agreements/SLAs, and individual goals and performance metrics is critical to success.
Qualifications
Required:
Bachelor degree in related field required
1-3 years of relevant human resources, data processing or related work experience required
Strong desire and ability to provide excellent customer service to customers by holding oneself accountable to providing timely, accurate, consistent data input and management and provide thorough responses to inquiries
Demonstrated high-level of technological acuity and understanding of onboarding and HR systems
Ability to manage competing priorities and tasks in a fast-paced environment to meet deadlines to ensure a positive customer experience
Exceptional attention to detail and excellent keyboarding/data input skills with a high degree of speed and accuracy with minimal errors
Preferred:
Healthcare industry preferredEssential Functions:
Oversees the execution an effective, efficient, and timely data input and management process to support onboarding, intra-system transfer activities and employee data updates, while ensuring a positive customer experience, and to meet obligations with respect to regulatory and RWJBH compliance
Data includes but not limited to new hires, termination, status change, personal data change, licenses and certifications etc.
Demonstrates ability to organize, manage, input and improve the format of both paper and electronic data sources to ensure data processing is accurate and timely and data is validated against source materials
Collaborates and communicates well with HR team members and leverages feedback to continually improve effectiveness and customer experience
Responds within pre-determined SLAs to customer inquiry, complaint, or request, asks questions to ensure full understanding of issue, then provides an accurate, timely and thorough response to support a positive customer experience
Partners with onboarding, payroll, talent acquisition, benefits, and other members of HR teams to ensure positive customer experience and effective, efficient and timely input of employee and new hire information in compliance with regulatory and company standards
Understands processes and protocols for when to escalate inquiries or concerns on matters related to data input and management to support a positive customer experience
Participates as a team member to ensure a customer-focused, high-performance and inclusive work environment
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Information:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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RWJBarnabas Health is an Equal Opportunity Employer