We are looking for a customer-focused, proactive, strategic, and detail-oriented Senior Engagement Manager, passionate about maximizing the impact and scale of the AWS AGS Technology leadership team (LT) and committed to driving transformational change. This Senior Engagement Manager, reporting to the Director of AGS Technology, will direct the strategic execution of team priorities, define and deliver customer messaging, and manage complex customer requirements. This role requires a highly resourceful, self-driven individual with the ability to partner, execute, and lead through influence and collaboration across all groups within AWS and within the company.

Key job responsibilities
- Leadership Team strategy and alignment: Partner across the AWS AGS Technology LT to define strategic priorities, establish measurement criteria, and inspect to ensure delivery of results.
- Customer Engagement and Follow Through: In close coordination with the Director of AWS AGS Technology, prioritize customer meetings for maximum business impact. Guide and oversee complex sales customer opportunities from inception to close. Participate in customer meetings and activities, determine slate of appropriate attendees, consolidate actions, and ensure follow through by sales teams.
- Sales Engagement: In close coordination with field sales, drive new business, increase and sustain existing business, and oversee follow up for AWS’s largest and strategic customers. This includes, where applicable, ensuring collaboration with matrixed stakeholders across multiple groups, and timely follow up to meet customer requirements.
- Executive Communications, Case Studies & Presentations: In coordination with marketing and the Leadership Enablement Team (LET), define executive themes in alignment with customer feedback and the organization’s goals. Ensure that themes are amplified through incorporation into internal and external events, customer interactions, case study development, solutions portfolio development, and other communications. Oversee development of a repository for executive collateral for easy access by LT.
- Special Programs/Projects:  Support and participate in strategic initiatives and cross-functional projects contributing to the overall success of the organization. Plan, lead, and facilitate leadership and team offsites, prioritizing messaging and presentation development, ensuring materials are sent in advance, and objectives are achieved.
- Think Tanks, Boards, Organizations, and Coalitions: Align leadership priorities to external boards and consortia that expand AWS’s influence in cloud marketplace.
- Cross-AWS collaboration and leadership: Engage as an integral part of the LT wherever necessary to drive the highest impact across AWS in pursuit of company and team objectives, including disparate business areas within both AWS and Amazon.

Key Attributes

- High Performing Leader: Demonstrated performance in highly complex environments with an ability to think big, dive deep, and deliver results. Strong understanding of AWS customer requirements and business needs. Ability to work collaboratively and earn trust across our customers’ businesses, from the C-level to the technical user community. Self-starter who can navigate AWS’s internal environment to solve complex customer challenges and close deals. Exceptional cross-organization collaboration-building skills, including ability to partner with teams with multiple different priorities.
- Proactive Systems Thinker: Able to manage a high degree of complexity and to distill information, able to think both strategically at a global level as well as effectively developing key processes, and deliver and distribute information across multiple channels and mediums. Preference for experience in strategic planning.
- Culture Cultivator: Deep understanding of Amazon Culture of Innovation with a passion for fostering an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
- Project Driver: Project Management skills and ability to lead multiple high-profile projects of varying timelines simultaneously and across a distributed set of stakeholders without direct ownership of resources. Strong sales acumen and understanding of the customer decision-making process; ability to prioritize work and maintain good judgment in a rapidly changing environment and synthesize insights and next steps from a large amount of sometimes conflicting data to identify common patterns, meet customer requirements, and accelerate AWS’s business.
- Communicator: Exceptional written, presentation, and verbal communications skills that can be applied across organizational levels, including ability to build comprehensive, compelling, and actionable presentation and communication materials that span functions and groups.

About the team
About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.