The Senior ServiceNow Engineer within the Division of Information Technology DIT at the University of Maryland College Park serves as a key technical resource for the configuration development and maintenance of the ServiceNow platform The position supports all implemented modules including Incident Management Problem Management Change Management Service Catalog Customer Portals Knowledge Management CMDB Hardware Asset Management and Customer Service ManagementPrimary responsibilities for this position Work closely with business stakeholders to understand their requirements to design easy to use solutions Analyze complex business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform Customize and configure ServiceNow applications using the platforms built in features such as UI policies business rules data policies and client scripts Leverage the ServiceNow platforms out of the box functionalities and modify them as necessary to meet specific business requirements Integrate ServiceNow with other systems and applications to ensure seamless data flow and interoperability This involves designing and implementing integrations using web services APIs and other integration methods including REST SOAP or MID Server to connect ServiceNow with external systems Follow ServiceNow development best practices and adhere to coding standards and governance guidelines Maintain documentation of technical designs development activities and configuration changes Stay updated with the latest ServiceNow features releases and industry trends to recommend and implement improvements Ensure overall ServiceNow availability via good designbest practices thorough testing and responsiveness in root cause analysis Partner with leadership to drive towards implementation of the platform roadmap Demonstrate platform capabilities to show what is possiblerecommended and rapidly prototype new solutions Reliably estimate work effort for selfteam to enable prioritization This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event weather emergency or other operational emergencies to help maintain continuity of University services