**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. **About American Express Enterprise Cloud Engineering Team:** American Express Enterprise Cloud team provides comprehensive platform that enables business critical applications to have Faster Time-to-Market for American Express. EC offers fast-paced rapid code-to-development models and services such as Platform-as-a-Service, Infrastructure-as-a-Code, Database-as-a-Service, Analytics-as-a-Service, Messaging-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment. Enterprise Cloud Engineering enables application developers to write modern scalable cloud native applications. **Job Description:** As a Software Engineer for Quality Engineering team of Enterprise Cloud, you will play a pivotal role in ensuring the reliability, scalability and performance of our Platform-as-a-Service at American Express in private and public cloud (AWS, Azure, GCP). You will work closely with cross-functional teams to implement best practices, automate operations, and drive continuous improvement in our platform Infrastructure. This role requires pro-active problem-solving skill to identify the issue before they impact production environments. You will also contribute to the continuous improvement of the platform by driving best practices and ensuring robust quality controls are in place. **Responsibilities** : * Define Quality standards and performance benchmarks for the platform components * Collaborate with the product managers, developers and platform devOps teams to understand the requirement and build effective test plans * Continuously improve test automation frameworks to handle new platform feature and upgrades * Develop UI and API libraries that can be used by QE team to extend the integration testing for various cloud platform integration workflows (i.e. PaaS, IaaS, DBaaS, xPaaS, CI/CD, Network, etc) * Integrate test automation with Jenkins, GitHub, GitHubAction and execute regression tests on nightly build * Experience with CI/CD and project management tools (e.g. Git, GHA, Jenkins, Jira, Confluence) * Identify and troubleshoot platform bottlenecks and issues in the platform’s performance * Monitor and ensure platform availability, stability and performance metrics meet predefined SLA’s * Perform security and compliance testing to identify vulnerabilities and areas of risk * Automate the testing for the Kubernetes and OpenShift clusters to ensure scalability and security using the testing frameworks * Ensure the reliability and performance of the service discovery, loadBalancing and traffic routing within the mesh * Test and validate Istio, gloo-mesh, service Mesh configurations, traffic policies and security features * Collaborate with SRE and Platform Engineering teams to integrate observability tooling, such as Dynatrace, Grafana, Prometheus into the testing platforms * Design and Implement automated test cases to validate container orchestration, networking and service-Mesh integration * Conduct load, stress, resiliency and performance tests on OpenShift and Kubernetes clusters on On-prem and Public Cloud to ensure that they handle the scale and load effectively **Minimum Qualifications:** Qualifications - Internal + 5 year’s experience in Software Quality Engineering, platform testing or similar roles + 4 years of experience in leading Cloud (AWS or GCP) and infrastructure design and implementation for highly available and scalable enterprise grade platforms and applications + 4 years of software development experience in one object-oriented programming language: Java, Python, Go + 3 years of experience with Infrastructure automation tools, Terraform preferred, with a focus on immutable infrastructure. + 4 Years of Experience with Container & Orchestration Technologies such as Docker, or Kubernetes + Strong experience on cloud architecture, cloud fundamentals on compute, network, storage, and security to ensure high availability while ensuring the highest level of security, compliance, and visibility. + Good understanding of cloud networking concepts and traffic flow management + Experience in managing multi-tenant and highly resilient services across various cloud computing models. + Experience in CI/CD, Infra-as-code frameworks tools (i.e Terraform, Ansible), API Gateways, CNCF technologies, Cloud Native application architectures. + Experience with observability tools such as Prometheus, Splunk, ELK, Dynatrace, Stack driver, cloud watch and cloud trail. + Bachelor’s or master’s degree in computer science or related science discipline or relevant experience + Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner. **Have knowledge or with hands-on-experience on:** * Experience with Cloud technologies (OpenShift, OpenStack, Kubernetes, AWS, Azure, GCP) * Experience with mesh technologies (gloo-mesh, serviceMesh and istio networking) * Groovy, GoLang, Rally, Selenium, TestNG, JMeter, Ruby, Inspec Framework. WebDriver automation experience is a big plus. * Experience in Terraform/Terratest * Experience testing DB technologies: Oracle, MySQL, Cassandra, Redis, Couchbase, MongoDB, etc. * Knowledge on logging & monitoring tools like Splunk, AppDynamics, Grafana, etc is a plus * Experience in Docker, Vagrant, Kubernetes is a plus * Experience in testing end-to-end app lifecycle via UI/API/Platform in Cloud * Regularly conduct brownbag sessions to broader developer community **Nice to Have:** * Fast learner, eager to use and understand new technologies * Detail oriented, with solid analytical skills and problem-solving ability * Can demonstrate dedication to quality and have a positive, collaborative approach to testing * Self-motivated; always in the look-out for improvement opportunities and can work independently * Knowledge in cloud/cloud consumption (primarily in private cloud) At the core of Software Engineering Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including: - Agile Practices - Porting/Software Configuration - Programming Languages and Frameworks - Business Analysis - Analytical Thinking - Business Product Knowledge **Qualifications** Salary Range: $110,000.00 to $190,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Technology **Primary Location:** US-California-Palo Alto **Schedule** Full-time **Req ID:** 24019063