This role is part of the Global Business Services Workplace Technology (WPT) Engineering team that providing services to a global userbase of around 25.000 colleagues.

Wolters Kluwer is planning to implement Microsoft Endpoint Manager (MEM) technology for device management of Windows 10 endpoints. This will include security and applications patches, Windows o/s upgrades, software deployments and zero touch new device deployments. The intent is to run MEM in co-management mode leveraging Microsoft Configuration Manager and Intune.

The implementation will be driven by Workplace Technology engineering staff, but will involve supporting Global Business Services teams like security, and networking, but also regular engagement with Wolters Kluwer business representatives.

The work activities as part of this role will focus on supporting the global transition to Microsoft Endpoint Manager and subsequent ongoing endpoint management.

Key responsibilities

Proven experience in design, and delivery of similar MEM implementations for large, global organizations, across countries, languages, time zones and leadership governancesInterpret and prioritize requirements and activities for technical service operations and improvementsEffective interpersonal and communication skills with an ability to maintain positive working relationshipsFacilitating meetings and workshops (i.e. security patch briefings, requirement gathering, collaboration, trainings, status reporting)Expert in operational processes and projects for endpoint patching, Windows client o/s upgrades and software packaging and deployments

Key requirements

Bachelor’s Degree or equivalent relevant experience3+ years’ experience in Microsoft Endpoint Manager Technology for global enterprise environments:Microsoft Endpoint Manager, both Configuration Manager and IntuneSupporting infrastructure components – networking, DNS and firewallsActive Directory and Azure Active DirectoryWindows 10/11 servicing – patching, (zero touch) upgrading and deploymentsApplication servicing – patching, upgrades and deploymentsMac O/S servicing – patching, upgrading and deploymentsRelevant Microsoft 365 technology stack experience, i.e. Autopilot, device compliance, Windows HelloCertifications:70-703 Administering Microsoft System Center Configuration Manager and Cloud Services IntegrationMD-101: Managing Modern Desktops