The Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. The Sr. Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst proactively manages and troubleshoots issues within related IT teams and manages change. The Sr. Application Analyst provides high level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst ensures the services provided contribute to the successful accomplishment of the mission of the department. The Sr. Application Analyst makes recommendations regarding budget projections and project management.

- Acts as liaison between work teams and departments.
- Facilitates team and client meetings and delivers informative, well-organized presentations.
- Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members.
- Facilitates working group sessions with relevant departments to identify and drive requirements to improve - - Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
- Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports.
- Oversees and monitors multiple large-scale projects within multiple functional departments.
- Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
- Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management.
- Creates custom solutions or advanced configuration options to solve operational or workflow issues.
- Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.
- Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.
- Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning.
- Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT.
- Participates in professional development. Completes Individual Development Plan (IDP).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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