Pivot Point Consulting, a Vaco Company is a #1 Best in KLAS healthcare IT consulting firm with a fun, collaborative culture, and a growing team.  Pivot Point, provides strategy and talent solutions for providers, payers, and life sciences organizations — with more than 400 employees serving over 100 clients across the U.S.   

Job Summary

The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client. 

Roles and Responsibilities:

Serves as a primary analyst on routine maintenance, build and configuration in Epic.  This entails:  Collecting, accurately documenting and resolving client trouble tickets and requests  Participating in after hours on-call rotation  Leads application build for their areas regarding Epic Upgrades.  This includes:  Nova Note Review  Nova Note Build  Unit testing, application testing and integrated testing  Supporting the go live in a command center setting  Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams   Mentors junior analysts on Epic build   Builds strong relationships both with the client and their peers  Other duties as assigned 

Required Skills and Abilities:

Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment  Ability to troubleshoot tickets, manage projects, and critically think  Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems  Certified in primary application.  Additional certifications in Epic, ITIL, PMP are a plus  Ability to organize daily tasks, analyze data and make decisions based on the data 

Education and Experience:

Bachelor’s Degree and/or equivalent work experience  Minimum of 3 years of healthcare experience  

Work Location and Travel Requirements:

This position is 100% remote   Work from home requirements are:   Ability to work independently and efficiently from a home office environment High-speed internet service Work in a distraction free workplace 

 

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.Salary Range for this role:$90,000—$125,000 USD

Vaco, LLC (“we,” “our,” or “Vaco”) respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California (“consumers” or “you”).  For additional details, .

California residents may also access .

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.