Description At Amazon, we're working to be the earth’s most customer-centric company. One customer experience that we’re constantly looking to take to a new level is how we fulfil and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history! We are looking for an Senior EU Fleet Compliance Manager, who will be responsible for ensuring fleet standards are maintained. The role will focus on managing and enhancing fleet accountability mechanisms by ensuring contractual and service level standards are adhered to. Where standards are not maintained, the role will be responsible for utilising policies to take appropriate actions. The optimal fit for this role will be a candidate wanting to roll-up their sleeves and excellent networking, assurance and communication skills. As the decisions proposed and made by this individual have a direct impact on safety and productivity, seniority, business and confidence is important to be successful. The successful candidate will be customer focused, highly analytical, resourceful, able to operate at all levels of the organization and comfortable driving critical business decisions in a fast paced and often ambiguous environment. Fleet experience is not essential, but is beneficial. Key functions for the role include: - Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved - Owning fleet accountability metrics across EU - Ongoing Data Analysis to detect systematic failures - Documenting and reporting service quality levels - Building effective relationships with AMZL senior leadership and legal teams within EU AMZL - Build collaborative relationships with Fleet Operations and Compliance Leaders in other geographies This role is based in Berlin Key job responsibilities Monitoring compliance against operating and service standards across the EU Fleet. Where standards are not being maintained recommend, implement and monitor preventative and corrective actions. As part of the role, travel will be required to visit Delivery Stations to monitor the application of quality assurance processes and vehicle health. About the team The EU Fleet Compliance Team upholds fleet road worthiness, ensuring safe fleet operations in accordance with legal regulations and Amazon operating standards. By achieving this, vehicle, driver and community safety, legal compliance and vehicle health are all improved. Basic Qualifications - Bachelor’s degree in a relevant field - Proven experience in Assurance, Automotive, Engineering, Logistics, Legal or Contract Management. - Proven experience influencing and interacting with cross-functional teams at the senior leadership level - A history of developing strong, value-add partnerships - Ability to handle and prioritize when presented with a high volume of engagements; expert at knowing when to delegate and when to 'do' - Excellent communications skills and a high bar for accuracy and detail. (business proficient in the local language as well as English) - This leader can work independently in a fast-paced and rapidly changing environment. Preferred Qualifications - Masters or other post-graduate degree - Lean Six Sigma degree - Quality Management Certification - Project Management Certification - Fleet Management experience - Second European language would be an advantage Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d