I.Process Simplification and automation

Journey creation on App for all LOBs (Chat bot)  Communication Simplification for all Bill delivery KCI's  All manual processes to be automated and fixing of broken journeys"

II. Bill Delivery & TRAI Compliance

Complaince to be maintained as per TRAI guidelines 100% Bill Delivery within the defined TAT  Repeat RTO between 2 months < 1% Circle Wise"

III. Interaction Reduction

80% reduction in Bill delivery interactions  30% reduction in billing related interactions  Interaction journey simplification

IV. E-Bill Penetration and correction

50% Increase Ebill Penetration  100% Email ID correction for all LOBs  80% paper bill reduction