JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

Creates Occupant DelightHas a natural hospitality-orientated communications acumenEmbedded “Go To” trusted Workplace partner fostering all-level relationshipsUnderstands business traits/ cadence/ needsDeep Workplace & Surrounding area knowledgeShares observations regarding any misalignment to nudge behaviors (incl. data from Workplace Delivery team)Single Point of Contact for issues resolution & workplace change within the premisesProblem solves & Resets space on the flyDevelop an active and visible team of Workspace Experience EnablersBe part of a highly proactive, responsive, dynamic and agile teamEstablish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requestsLiaise between amenities team & facilities for event setup logisticsEngage floor user by using data analysisEscalate facilities issues to management team when necessaryConsolidate feedback to management team regularly for ongoing improvement implementationParticipate in ad-hoc projects when required

I am a Community Ambassador

I own my floor/s and take personal responsibility for everyone and everything on my floor/sIf something needs repairing, I arrange it with my colleagues in Workplace Delivery/Technical Services and ensure it is repaired correctly. If the washrooms need attending, I know about it immediately and get things sorted outI work with Amenities Services team when there are event host on my floor to ensure the venue is clean and tidy before/after eventBy observing behavior of my community, I share my ideas to facilities and other supporting teams in order to improve the working environment

Client/Stakeholder Management

 Assist Site Lead in Pro-actively developing and managing Client relationships ensuring that expected service levels are achievedComply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackActively recover feedback from the end user

Leadership / Staff Management

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal successProactively manage the team to deliver the best workplace experienceDevelop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.

Operations Management

Must be customer focused and be proactive in establishing customer relationshipsResponsible and accountable for all service requestEnsure service deliverables are met with SLA and KPIWork with all related parties on timely delivery of all servicesBe responsible for all clients within designated areaProblem solves & Resets space on the flyWhen necessary raise risks to Workspace Site Lead for further investigationEmbedded “Go To” trusted Workplace partner fostering all-level relationshipsTo undertake continuous floor inspections ensure cleanliness and maintenance is correctEstablish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requestsContinuous Improvement implementationSingle Point of Contact for issues resolution & workplace change within spaceConduct data analysis report when necessaryBe the JLL face of ‘WE’ program in the workplace and within the teamActs as basic “counsel” regarding space needs/options as per Workplace StandardsEnsure the delivery of all operational requirements as per the client scope of works across siteDevelop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistencySupport Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the RegionDrive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and proceduresEnsure data integrity of all systems across the Region and perform audits from time to timeEnsure meeting or exceeding SLA/KPI scoresGenerate reports and conduct presentations as neededHandling helpdesk service request from users via telephone or email correspondence Coordinate with Workplace Delivery/Technical team to ensure   Repair & Maintenance services, materials, equipment’s and fixtures is attended and completedOversee office premises and delivery of hospitality services for usersProvide administrative support of issuing work order to vendors as and when requiredLiaise between amenities  team & facilities for event setup logisticsCommunicate with users by consolidating feedback to ensure expectations are achievedEscalate facilities issues to management team when necessaryParticipate in ad-hoc projects when requiredProactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skillsAn added benefit would be a Bachelor’s degree/  Degree in Hotel Management, business or other related field; or facilities management backgroundExcellent communication verbal and written3 – 5 years’ experience - in hospitality or facilities managementMust be customer focused and be proactive in establishing customer relationshipsProven ability to function effectively as part of a team Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments Ability to effectively communicate and interact with all levels of people

Critical Competencies for Success (with corresponding ‘I am JLL behaviors’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levelsSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

DIRECT REPORTS

Workspace Experience Enablers

REPORTING TO

Workspace City Lead

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.