JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Senior Facility Manager leads a team of facilities associates in the delivery of and is responsible for the day-to-day facility operations, services, and maintenance activities at the assigned location(s). The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. The Senior Facility Manager develops budgets, controls costs, coordinates service provider(s) and staff activities. Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and may also manage other Facility Managers. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting Jones Lang LaSalle’s goal to provide our clients with the highest level of client service available.
Essential Functions:
Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.
Manage regional facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio.
Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.
Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.
Survey all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements.
Develop and maintain a high performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
Manage the staffing, development, performance and outcomes of assigned team reporting to the position or indirectly through the clients personnel.
Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.
Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.
Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at the property level.
Ensure client satisfaction with Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity in delivering services
Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM.
Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work.
Critical Competencies for Success
Strong interpersonal skills and problem solving ability
Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
Excellent verbal/written communication and presentation skills
Customer Focus - Proven record of providing excellent internal and external customer service
Strong Business Acumen - Knowledge of standard business and accounting practices
Drive for Results and Innovation
Ability to learn on the fly when facing new problems and open to change when challenged with unfamiliar tasks
Full understanding and ability to lead with Safety and Compliance
Strong organizational, management, and supervisory skills
Experience in matrix management organization desirable
Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
Advanced computer skills with emphasis on Excel and possess the ability to analyze data
Financial Management:
Strong and proficient financial acumen including, but not limited to, detailed budgets, reforecasts and contract negotiations
Development and management the annual operation expenses at budgeted levels and monthly forecasts
Effective vendor management ensuring adherence to contract and driving opportunities for cost savings
Ability to work within a Work Order system and effectively analyze portfolio work order data to identify emerging trends
Strong contract knowledge and understanding of risk mitigation
Supervisory Responsibilities:
The Senior Facility Manager will lead an entire region of the Duke Energy Facility Management team.
Working Environment:
The job is performed in an environment with in office, mechanical, and production areas. This position requires extensive contact with internal and external customers in order to be effective.
Minimum Required Education/Experience:
Bachelors degree or equivalent work experience in Facilities Management with management/technical emphasis
8 years industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment
CPM, RPA or CSM designation is preferred
MBA is desirable
Benefits:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
Benefits to eligible employees, include:
401(k) plan with matching company contributions
Medical, Dental & Vision Care
6 weeks of paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible Work Arrangements may be available
Executive Benefits
Location:
On-site –Ocala, FL, Orlando, FL, St. Petersburg, FL, Tampa, FLIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.