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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Facilities Manager

Corporate Solutions (Integrated Facilities Management)

ROLE AND RESPONSIBILITIES

OVERALL, ROLE

The Facilities Manager will (lead a team to) manage the day-to-day client activities for the assigned property/facility, and be the on-site key point of contact for key stakeholders and/or client. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, project management, purchasing of material, equipment & supplies, occupancy services and helpdesk etc.

MAJOR RESPONSIBILITIES

People ManagementDemonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer.Manage and coach team.Develop and sustain a high-quality well motivated teamEnsure high staff morale, trust and work ethicsBuild and maintain an environment that supports teamwork, co-operation and performance excellence within teamMentor and enable Training & Development of team membersClient/Stakeholder ManagementProactively engage stakeholders to ensure that on site client’s expectations are metBuild and develop effective client / stakeholder relationships across multiple levels of the organizationOn-site key point of contact for Facilities in the client’s premisesProcurement & Vendor ManagementEnsure vendors are well-managed, delivering services on time and within budgetEnsure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practiceContracts ManagementPlan and manage all contracts to ensure that they are professionally delivered at the right costsEnsure expiry of contracts are well-monitored and re-procurement is initiated if neededEnsure contracts are continually assessed to deliver best value to the clientFinance ManagementActively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of EthicsEnsure financial processes are followed at all timesHealth & Safety ManagementEnsure the provision of a safe working environmentEnsure compliance with statutory regulations on fire, health and safety standardsSite Operations ManagementRecommend continuous quality improvement practices and implement Industry Best Practice operationsImplement building procedures and performance measures and ensure they are maintained at all timesEnsure all Critical Environment (CEM) requirements are metReview existing operations regularly to reduce costs and improve operational standards24/7 emergency call support and site attendance is requiredRisk ManagementEnsure a property risk management program including audits is implemented and maintainedEnsure disaster recovering and business continuity plans are implemented and maintainedEnsure escalation procedures and incident reporting procedures are implemented and in placeAssist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conductAchieve Key Performance Indicators and Service Level Agreement targets

Project Execution and MonitoringMonitor project progress against established plans and milestones.Implement effective project management methodologies and processes.Identify and address project issues, risks, and dependencies proactively.Ensure adherence to project budgets, schedules, and quality standards.

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Min. Bachelor’s degree in facilities management, building, business or other related field &/or  10-13 years experience in facilities, property management, hospitality or related fieldHas experience working in Critical environmentsKnowledge of local occupational health and safety requirementsKnowledge of critical facilitiesKnowledge of vendor management for specialized servicesHas an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)Proven capacity to understand and interpret commercial contractsStrong budget management and financial analysis skills

Critical Competencies for Success

Client Focus & Relationship ManagementDemonstrates proactive & professional approach to customer service and stakeholder engagementAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitudeTeam LeadershipAbility to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levelsProject Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basisProblem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language),  also an active listenerPassion for quality – has an eye for detail to make sure the best delivery of servicesSelf-motivated; confident & energeticAbility to effectively deal with stressful situationsFlexible – able to adapt to rapidly changing situationsStrongly goal-oriented – able to focus on meeting all performance targetsIs a team player – able to cooperate and work well with others to meet targetsProven ability to initiate and follow through with improvement initiativesExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quo

KEY STAKEHOLDERS

Client staff

Vendor staff

REPORTING TO

Operation Manager/Account Director

Location:

On-site –Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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