The Senior IT Field Services technician will be responsible for working closely with the local site managers and staff regarding all IT related issues or projects, as well they will work closely with the Properties team, Project teams, and local Trades performing IT related work at the sites. The Senior Technicians will also provide remote guidance for the site staff when necessary. The Senior required to extensively travel to auction sites, warehouses, and regional offices primarily around the US West region, but will include the US East region, Canada, Mexico, and Australia.

Proven experience in the operation and analysis of hardware, software, and communications. Strong customer service orientation (Build Strong Relationships with onsite staff) Excellent written and oral communication skills. Excellent listening and interpersonal skills. Ability to communicate ideas to technical and non-technical audiences. Experience communicating in a team-oriented, collaborative environment. Highly self-motivated and directed. Keen attention to detail. Excellent analytical, problem-solving skills. Logical and efficient. Ability to effectively prioritize and execute tasks in a high-pressure environment. Lifting and transporting of moderately heavy objects, such as installation of network racks, rack mounting UPS installations, computer/monitor boxes Considerable travel will be required (50% - 75%) After hours/weekends will be required occasionally at locations without other staff around Operate all vehicles within the corporate responsibility standards Maintain and submit Expense Reports and Time Sheets in a required timely manner Professional office work environment Installation, Configuration, Maintenance, and Troubleshooting of operational hardware, software, and peripheral devices at regional locations Installation of network appliances based on corporate standards (routers, switches, UPS units) Coordination of all Properties activities that touch any IT service or equipment. Primary IT contact for the sites in their region regarding projects, IT related projections Brokers other IT services such as Network or Server assistance as required Maintain Documentation IT systems and infrastructure Maintain Service Reports and Signoffs on all onsite work Maintain updates of ServiceNow tickets and work within the change control process. Monitor network connectivity of servers, workstations, and other network appliances. Guidance to end users to identify and resolve systems issues. Kiosks (including replacement of internal components) Operational tablet devices using WIFI (includes software updates) Mobile auction trailer equipment (includes installation and servicing all internal tech. components) Coordinates and supervises any local trades working at the site on IT related activities such as electrical or cabling vendors Assist with the analysis of system utilization projects Performs regular preventative maintenance on all IT equipment at locations Provides onsite IT presence before, during, and after auction sale days Responsible for the condition and quality of the location’s server/telecom room Maintenance and Testing of networking and in-building WIFI services Site landline data communications services Flexible and willing to perform other tasks as assigned