Delivers learning curriculums and programs that include new hire and skill enhancement training to Field Operations Employees. This training includes, but is not limited to, training across all three product lines, data, and operational training, new product or service launch information, installation, troubleshooting, soft skills and functional training. Consults with business clients and assumes a leadership role within the training team when those in authority are unavailable; Uses technical expertise and advance training skills to deliver more complex subject matter across all product lines as opportunities are available. Trains from introductory to higher levels.
Actively and consistently support all efforts to simplify and enhance the customer experience
Facilitates learning through a variety of delivery methods to develop participants' skill sets. This includes, Classroom Instruction, Team Meeting Trainings, Web-based training, Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching.
Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.
Provides training on safety topics, including certification/qualification of employee skills and safety practices
Performs all administrative duties associated with conducting training. This includes, conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required data entry using the Learning Management System.
Exhibits a commitment to Continuous Learning. This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.
Evaluates learning, up to and including behavior change/performance improvement on the job; provides feedback to learners and their managers; Follows up with leadership team to ensure the learning translates to performance.
Acts as a Subject Matter Expert (SME) to assist the Field Operations Learning Services team with revisions to existing courseware. This will ensure that market business strategies, desired competencies, changes in job realities and professional development needs of client group are reflected in the training content.
Participates in task forces, committees and/or team meetings. Manages projects to drive and execute project plans of key business initiatives. Ability to execute the plan & help manage the tasks, deadlines and ongoing communication of the project.
Assists with essential administrative duties and functions.
Performs other duties as requested by supervisor.
Education
Bachelor’s Degree or equivalent combination of training and/or work experience
Related Work Experience
Four (4) years Training delivery work experience at professional level or equivalent
Two (2) years of experience as Field Technical and Safety Trainer or equivalent
Three (3) years of experience in FT VI, MT III, CC III, or FibT II preferred
Certifications and Licenses
Successful completion of:
All NCTI/SCTE coursework associated with FT V-VI, MT I-III, CC I-III, & FibT I-II
All applicable Field Assessments (proctored)
WORKING CONDITIONS
Lifting and transporting training equipment and setting up classrooms
On feet up to eight (8) hours/day in training
Meets same physical requirements as target audience
Exposure to moderate noise levels
Must be able to travel out of town as required.
Able to work shift 12:00 AM - 8:30 AM
Job Code : HTR366
2024-38552
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $60,400.00 and $116,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
FCC Unit: 13523 Business Unit: Field Operations Zip Code: 11356
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