JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Objective

To provide administration support to the Destination, including financial management, business management and statistical information for the Destination and to deputise in the absence of the Finance & Data Manager. The role will also support the management team with the effective operations of the Destination. 

Primary Purpose

To advance and contribute to the development of the asset management strategy and business objectives, and to play the central role in delivery of high and efficient standards of onsite management and care, in maintaining the Destination’s position in the locality as a best in class, desirable, safe, and progressive environment for occupiers to trade in and customers to shop, visit, live and work in.

Key Responsibilities

Support the Finance & Data Manager, in the delivery, accountability and responsibility for data and finance within the Destination.

Deputise in the absence of the Finance & Data Manager.

Manage and lead a team.

Contribute to and take active role as member of Management Team.

Administration of the service charge & car park budgets producing accurate financial reports to specific deadlines

Ensure effective Administration of car park financial performance and reporting in collaboration with the senior management team

Understand the P&L components of the car park budget and put forward concepts /initiatives to contribute to efficient running of the business.  

Deliver and report on car park net income targets as outlined in the business plan

Support with the car park income reports and ensure cash collections are collected and reported in line with the KPI’s and scope service.

Monthly expenditure reporting of budget and completion of FVR’s

Service charge management and reporting including processing of invoices, budgeting, expenditure, and reconciliation.

Support the Destination management in the preparation of the service charge budget.

Maintenance of budget expenditure and records, invoice/purchase order tracking and reporting of expenditure.

To report to the Client as required, and in the Destination Director or Operations Manager’s absence, prioritising their requests and always ensuring a professional response.

Administration of Proactis, footfall and car park information systems to support the production timely and accurate accounts and statistical returns.

Support the year end process specified in the KPI’s and scope of service.

Compliance with all Company procedures to include financial and administration duties.

Compilation of regular reports to the Destination Director and Client

Development and implementation of procedures in order to gain greater efficiency and savings to all areas of the service charge

Support with Health and Safety systems, ensuring compliance with relevant legislation

Attend Occupier Meetings and record any meeting notes or actions

Ensure H&S platforms, permits, CAFM systems, SharePoint and all other management platforms are kept up to date and actions managed appropriately

Support the management in overseeing all accident and incident reporting, including insurance and statutory forms and procedures. Responsibility for all system updates and reporting functions.

Assist the Management team in ensuring all the third party contractor staff and tenants are aware of H&S procedures and are compliant with appropriate Destinations procedures.

Support the Management team to ensure all systems/audit requirements so that the Destinations complies with the policy on energy procurement, Health & Safety (ISO45001) and environmental management (ISO14001) and utility costs are managed effectively without comprising the quality of service provided.

Prepare all supporting documentation for audits in accordance with audit deadlines and liaise with auditors throughout to successful completion.

Any other duties deemed necessary by the company.

Reporting

The Senior Finance & Data Administrator, in collaboration with the Finance & Data Manager and wider Management team, will provide accurate and timely compilation of accounting, turnover, trading, car park and footfall and benchmarking data for the presentation of monthly reports and documentation for the Landlord and respective parties; formal recommendations and reports as required to support strategic and management recommendations; KPI reporting against agreed best practice compliance targets as required; and minutes of meetings and circulate as agreed.

Communication

Maintain positive relationship with both internal colleagues and external organisations.

Accurately collate statistics, identifying trends for business use and provide informative reports for effective internal and external reporting, maintaining a consistent approach to all information leaving site.

Ensure effective operational communication through meetings, handovers and reporting   

Attend daily Operations Meetings, weekly Finance meetings, monthly contractor and other meetings as required.

Retail and Customer Focus

Adopt the Company policy within the area of corporate responsibility to ensure an integrated way of working through the on-site teams and day-to-day operations in order to create and maintain this ethos.

Provide the highest level of customer service to tenants, visitors and customers and assist others to maintain these standards throughout the shopping centre.

Build and maintain excellent working relationships with retailers throughout the Centre. Respond promptly to short term operational problems and assist in their resolution.

Support

Assist in championing the asset and ensuring that any issues arising that impact on the Building are escalated and managed effectively.

Keep the Destination Director and the Operations Manager up to date with any potential issues and opportunities.

Develop strong relationships with key contacts, other Destinations, Shopping Centres and Senior Managers.

Management Structure Managing Agents

JLL is responsible to the Landlord for the general administration, operations, and management of the Destination. As such it is concerned with providing high quality customer service and the maintenance/management of common areas, the services and facilities and ensuring that tenants fulfil their covenants and obligations as laid down in their individual lease and the Shopping Destination Regulations. In addition, the Managing Agent is responsible for administering service charge accounts at the Destination and oversees and manages on site employees.

Teamwork

The intention is that the Destination Director, Management team and Clients / Owners will operate as a united team to operate the Destination as an effective trading proposition and a profitable business aimed at maximising Client investment income.

Essential

3 years’ experience of Administration

Ability to innovate & implement new systems and processes to enhance efficiency.

Proven ability in administration

Effective communicator at all levels

Good analytical skills

Team player

High IT literacy on Microsoft

Organised and meticulous

Desirable

AAT or A level standard (UK) - Third Level Qualification

Knowledge of GDPR

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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