Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

Position Summary:

The Senior Finance Representative - E-invoicing Portals is crucial in the Order-to-Cash (OtC) department, ensuring smooth invoicing operations. Responsibilities include uploading invoices to client portals and resolving discrepancies promptly. Join our world-class team at Thermo Fisher Scientific Inc. and make a direct impact on our mission to improve global health, cleanliness, and safety.

To succeed in this role, you must collaborate effectively with both external and internal customers. This includes working closely with the Credit and Collections team, Customer Care, and other departments at Thermo Fisher. Your main goal will be to resolve any issues and ensure efficient cash flow management.

Responsibilities:

Accurately upload invoices to various client or governmental portals, ensuring compliance with customer requirements and deadlinesMonitor submissions for errors and rejections, and take immediate corrective actionsMaintain a tracker for all invoices uploaded and respective statusesMaintain and update a list of customers currently enrolled in Invoice PortalsFacilitate newly onboarding customers to Invoice portals, including filling out customer registration forms, getting necessary approvals, and coordinating with CashApps for bank detailsInvestigate and resolve issues related to rejected, disputed, or incomplete invoicesCommunicate assertively with internal teams and clients to gather necessary details and documents for invoice correctionsResubmit revised invoices or upload additional documentation within agreed timelines to minimize payment delaysCollaborate with internal and external collaborators to address issues proactively and eliminate recurring errorsReview invoices for accuracy, ensuring compliance with company policies, client guidelines, and SOX requirementsIdentify gaps and suggest improvements to reduce errors and streamline operationsProvide updates to management on rework progress and potential significant risk to cash flowGenerate reports on portal activities, rejection trends, and resolution metrics for OtC managementHelp train and mentor new employees in the OtC department and update DTP manuals as needed. Perform other assigned tasks as directed by the Line Manager.

Skills & Qualifications Required:

Exceptional attention to detail and accuracyFamiliarity with invoice portals and dispute resolutionAssertive communication skills, with the ability to collaborate effectively with a wide range of people to achieve common goalsComfortable in a fast-paced environmentAbility to work independently to resolve complex issues and address customer concerns at the first levelStrong organizational and time management skills to ensure prioritization and timely completion of tasksInitiative and organizational skills valuable for the timely completion of a large volume of workWillingness to train and mentor newcomersProblem-solving and analytical ability

Qualifications and experience:

Fluent in EnglishUniversity or College degreeProficiency in Microsoft Office software (Outlook, Excel, etc.)Previous work experience in a Shared Service Center in a similar roleExperience with invoice portals