Provides documents to customers when requested – spec sheet, raw material specifications (Origin, quality, standards of ingredients used in production), Audit Certificates (Audit Checklist, Certificate of Analysis – lab tests), letter of guarantee, etc.Develops and maintains Hazard Analysis and Critical Control Point (HACCP) food safety plans, and prerequisite programs such as Sanitation, Good Manufacturing/Distribution Practice (GMP)'s for food storage and distribution, Food Defense, Recall, Allergen and Supplier Verification (Vendor's Program)Verifies imported products’ labeling and ingredients; assure they are in compliance with US regulations. Prevents defects by investigating non-conformities, their root causes, and implementing corrective actionsEnsures all required documents are ready as scheduled for audits, HACCP verifications, and equipment calibrationsIdentifies solutions by analyzing product quality and food safety issues Investigates customer complaints about quality discrepancies and takes corrective actions; responds to customers in a timely mannerConducts monthly internal audits to discover any quality discrepancies; works closely with warehouse management to adapt corrective actions in time.Researches import regulations and required documents for products under USDA/APHIS/FSIS jurisdictionAssists in facility food safety internal audits as well as manages third party audits. Works with the appropriate management personnel to audit and approve the selected co-packers, suppliers, and storage facilities. Conducts monthly internal audits and works closely with warehouse management to implement any corrective actions.Ensures documentations for audits, equipment calibration, and HACCP related verification records are completed as scheduled.      Develops and maintains Hazard Analysis and Critical Control Point (HACCP) plans and other prerequisite food safety programs such as Sanitation, Good Manufacturing/Distribution Practice (GMP)'s for food storage and distribution, Food Defense, Recall, Allergen and Supplier Verification (Vendor's Program).Implements, maintains, and improves all quality systems (i.e. HACCP, FSMA GFSI, Pest, Sanitation etc).Develops, maintains, and revises updates of all Quality and Food Safety SOPs.Oversight of facility pest control programs to include in-house program and contracted program from external service providers.Receives and companies with inspectors from governmental agencies (e.g., USDA, Local Health Department) for onsite inspection.Attends Company events and functions outside of normal working hoursAttends semiannual inventory count on designated day, possibly on a weekendOther duties as assigned