Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Fraud Manager.

Principal Responsibilities

Asia South Pacific Wealth and Personal Banking (ASP WPB) Fraud strategic vision is to keep our customers and the Bank safe from fraud risks, whilst maintaining the best possible customer experience. Focusing on the specific fraud threats faced now and, in the future, the team use techniques and technology that protect our business and our customers.

We are currently seeking a high calibre professional to join our team as a Senior Fraud Manager, leading in Payment Fraud.

This role is part of our Fraud Control Design, Maintenance Delivery team within ASP WPB Fraud. The team is responsible for the management of fraud across the business, ensuring that fraud controls are identified, maintained, and optimised to prevent, detect and mitigate fraud for HSBC ASP markets and their customers. The team have accountability within the direct fraud remit, and for the implementation and enhancement of controls outside of the broader fraud function.

As a Senior Fraud Manager, you will be accountable to lead on Payment Fraud across ASP markets. You’ll provide control oversight, be accountable for defining the ASP Payment Fraud strategy and seeing it through to execution.

The responsibilities of the holder will include:

Lead proactively to ensure controls are effective, defining the current footprint, identifying gaps or weaknesses and then prioritise the fraud control backlogEnsure strategies and protocols are developed through analysis of fraud patterns, customer and market needs and insights, and then implemented within our fraud detection systems and operational processesIncident management, ensuring control issues are resolved quickly and effectivelyLead engagement, with colleagues and stakeholders, to initiate reviews and challenge control effectiveness. Work with the wider business and risk owners to develop and deploy robust fraud controls and strategies that improve the fraud control environmentProvide challenge and escalation for ‘in scope’ controls that are sub optimal, ensuring responsible control owners have robust remediation plans in place and/or appropriately governed risk acceptanceBuild and maintain a deep understanding of the evolving fraud risk typologies and threat landscape, its potential impact, as well as making innovative recommendations on ways to keep Fraud colleagues up to date with developmentsDefine the ASP Fraud strategy for Payment FraudProvide SME guidance and direction across Payment FraudShape and communicate a clear strategy and vision across the team and wider organizationWork closely with Value Streams (across WPB) and Vendors to drive product innovation that can enhance fraud controls and create new opportunitiesEnsure alignment between the market, regional and global fraud teams for strategy, control frameworks and policy

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Fraud Manager.

Principal Responsibilities

Asia South Pacific Wealth and Personal Banking (ASP WPB) Fraud strategic vision is to keep our customers and the Bank safe from fraud risks, whilst maintaining the best possible customer experience. Focusing on the specific fraud threats faced now and, in the future, the team use techniques and technology that protect our business and our customers.

We are currently seeking a high calibre professional to join our team as a Senior Fraud Manager, leading in Payment Fraud.

This role is part of our Fraud Control Design, Maintenance Delivery team within ASP WPB Fraud. The team is responsible for the management of fraud across the business, ensuring that fraud controls are identified, maintained, and optimised to prevent, detect and mitigate fraud for HSBC ASP markets and their customers. The team have accountability within the direct fraud remit, and for the implementation and enhancement of controls outside of the broader fraud function.

As a Senior Fraud Manager, you will be accountable to lead on Payment Fraud across ASP markets. You’ll provide control oversight, be accountable for defining the ASP Payment Fraud strategy and seeing it through to execution.

The responsibilities of the holder will include:

Lead proactively to ensure controls are effective, defining the current footprint, identifying gaps or weaknesses and then prioritise the fraud control backlogEnsure strategies and protocols are developed through analysis of fraud patterns, customer and market needs and insights, and then implemented within our fraud detection systems and operational processesIncident management, ensuring control issues are resolved quickly and effectivelyLead engagement, with colleagues and stakeholders, to initiate reviews and challenge control effectiveness. Work with the wider business and risk owners to develop and deploy robust fraud controls and strategies that improve the fraud control environmentProvide challenge and escalation for ‘in scope’ controls that are sub optimal, ensuring responsible control owners have robust remediation plans in place and/or appropriately governed risk acceptanceBuild and maintain a deep understanding of the evolving fraud risk typologies and threat landscape, its potential impact, as well as making innovative recommendations on ways to keep Fraud colleagues up to date with developmentsDefine the ASP Fraud strategy for Payment FraudProvide SME guidance and direction across Payment FraudShape and communicate a clear strategy and vision across the team and wider organizationWork closely with Value Streams (across WPB) and Vendors to drive product innovation that can enhance fraud controls and create new opportunitiesEnsure alignment between the market, regional and global fraud teams for strategy, control frameworks and policyRelevant work experience in Fraud or Risk, preferred FLoD or SLoDConsultancy experience is well regardedWorking in an environment supported by Fraud Detection systems such as, SAS EFM, Feedzai, Biocatch and Threat Metrix The role holder will have proven Payment experience at management level within Fraud, Product or Delivery functions (i.e. Payment Value Stream) Strong knowledge of the HSBC’s external environment – regulatory, political, competitors etcExperience in designing and implementing control / best practice frameworksKnowledge of strategic delivery of controls, processes, and design methods within a large multi-faceted operationDetailed knowledge of WPBs products, policies, and processesInfluence at Group level, the infrastructure, resources, systems, and tools required to develop fraud control capabilitiesCooperate and communicate effectively with stakeholders and colleagues across multiple domains and geographiesReporting and Governance, including paper writing and presentationDevelop maintain close working relationships with relevant domain experts to ensure close alignment (e.g. Fraud Value Stream, Payments Value Stream, Market Fraud Leads)Ability to make key strategic decisions, using data driven insights

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Relevant work experience in Fraud or Risk, preferred FLoD or SLoDConsultancy experience is well regardedWorking in an environment supported by Fraud Detection systems such as, SAS EFM, Feedzai, Biocatch and Threat Metrix The role holder will have proven Payment experience at management level within Fraud, Product or Delivery functions (i.e. Payment Value Stream) Strong knowledge of the HSBC’s external environment – regulatory, political, competitors etcExperience in designing and implementing control / best practice frameworksKnowledge of strategic delivery of controls, processes, and design methods within a large multi-faceted operationDetailed knowledge of WPBs products, policies, and processesInfluence at Group level, the infrastructure, resources, systems, and tools required to develop fraud control capabilitiesCooperate and communicate effectively with stakeholders and colleagues across multiple domains and geographiesReporting and Governance, including paper writing and presentationDevelop maintain close working relationships with relevant domain experts to ensure close alignment (e.g. Fraud Value Stream, Payments Value Stream, Market Fraud Leads)Ability to make key strategic decisions, using data driven insights

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.