POSITION SUMMARY

The Senior Front Office Assistant provides direct customer service to patients. Duties include but are not limited to: Check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records. The Senior Front Office Assistant will have met all the expectations outlined in the roles for Front Office Assistant. Senior Front Office Assistant’s will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any current formal disciplinary process. Senior Front Office Assistant have advanced training that is demonstrated by successful completion of a continuing education program concluded with a passing score on an Adelante designated skills exam and written test. If applicable, will be completed during the probationary period.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

Compassion Excellence Integrity Learning Respect Sustainability