Position Overview International has an exciting opportunity for a Senior Fulfillment Specialist to join our Commercial Group at our corporate headquarters in Lisle, IL. The Sr. Fulffillment Specialist is accountable for managing all parts activities required to bring a customer owned vehicle back into service. Using your communication, attention to detail and follow up skills, you will work with suppliers to update orders with shipping and tracking information to develop and maintain positive communication between all businesses within, and outside of, the company to achieve desired results of getting our customers' vehicles back on the road with limited downtime. Working collaboratively with internal and external contacts to drive for results, escalating as necessary if orders are delayed, documenting root cause, establishing action plans, keeping management and customer informed regarding progress and following through to the resolution of issues. Responsibilities Fulfills orders, including order entry, administration, and shipping Processes orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes in accordance with the organization's customer service standards Develops capacity plans to support build-to-stock and/or build-to-order environments Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost Prepares and maintains volume and demand planning analyses and supply and production schedules based on internal and external information to establish and effectively manage an order backlog Demonstrate organizational skills and sense of urgency in a fast-paced multi-task environment when answering and responding to customer needs Provides input to continuous improvement and lean operating practices to support International and our customers Enhance supplier on time delivery through interfacing directly and routinely with suppliers Support work-around and contingency plans, including deliveries from alternate suppliers / sources Communicate supply issues to Parts management and Purchasing Minimum Requirements Bachelor’s degree At least 2 years of supply chain experience and/or customer service experience OR Master’s degree OR At least 4 years of supply chain experience and/or customer service experience Additional Requirements Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Knowledge of Parts Systems (DRP, TOLAS, PeopleSoft, etc.) and proficient in MS Word & Excel and working multiple systems Excellent communication skills Customer service driven Ability to multi-task and prioritize Effective decision-making, problem solving and analytical skills and ability to develop creative solutions and process improvements Negotiating experience with recognizable results Confident self-starter that drives for results under minimal supervision Strong team player that exhibits managerial courage and can effectively cope with change and shift gears comfortably Solid understanding of Supply Chain concepts Relates well to all kinds of people inside and outside of the organization Familiarity with commercial truck/bus/diesel engine products and global aftermarket Company Overview At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey. ABOUT INTERNATIONAL From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com. *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@Navistar.com to request assistance. 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