Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required. Job expectations include providing coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented.

The Global Financial Crimes (GFC) Proficiency Coach role is responsible for delivering coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented with the appropriate evidence reviewed.  Proficiency Coaches are expected to effectively communicate with all levels within the organization.

Responsibilities:

Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics

Reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement

Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations

Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role

Supports the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures

Participates in the case assignment process to distribute work across the investigative team

Required Qualifications

Minimum of five years of relevant experience

Financial crime compliance support experience a must

Previous proficiency coaching experience required

Demonstrated ability to accept and implement candid feedback and skillfully provide 360 degree coaching to all levels from associate to manager

Demonstrated strong leadership and coaching skills

Independent worker and self-motivated

Excellent organizational skills

Strong verbal and written communication skills

Demonstrated commitment to improving the team

Able to adapt to change and various working environments

Consistently shows pride in themselves and their work

Responsible and accountable for actions and results

Skilled at building relationships

Able to adhere to a hybrid work schedule [M & F are work from home days]

Proficient in Microsoft PowerPoint, Excel and Word; SharePoint, Webex, Mattermost

Desired Qualifications

Bachelor's Degree in related field

Experience in financial services and/or a related government entity

Certified Anti-Money Laundering Specialist (CAMS) and Certified Fraud Examiner (CFE) Certifications a plus

Proficient in Microsoft PowerPoint, Excel and Word; SharePoint, Webex, Mattermost

Skills:

Coaching

Fraud Management

Quality Assurance

Regulatory Compliance

Investigation Management

Policies, Procedures, and Guidelines Management

Risk Management

Issue Management

Reporting

Written Communications

Shift:

Hours Per Week: