Amentum is currently seeking a Senior Help Desk Specialist to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems. **As a member of the team, you will:** + Acts as a routine contact point, receiving and handling requests for support; responds to a broad range of service requests in Service Now for support by providing information to fulfill requests or enable resolution. + Apply technical and operational knowledge under minimal direction to configure, operate, and maintain services related to the help desk. + Analyze performance statistics to support tuning, automation, and optimization activities; establishes, composes, and maintains security, capacity, and business continuity controls and documentation; has extensive customer environment experience; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans; and leads continuous improvement activities. + Must be able to actively participate in SCRUM activities including daily standup, planning, and retrospective. + Must be able to work independently on tasks after initial ramp up period and should be comfortable working at a high pace. **Minimum Qualifications:** + Must have an Associates degree in a related field and 2 years of related experience OR a High School degree and 5 years of experience/GED OR equivalent. + Related experience can be substituted for relevant education and vice versa. + Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance. + Selected candidate will need to become ITIL v4 Foundations certified within 90 days of hire. + Experience working in an Agile or Scum environment. + Comfortable using Windows, Excel, Outlook and Service Now + Ability and desire to learn and expand their technical skills + Dedication to customer satisfaction, quality, collaboration, and partnerships + Customer Service Experience + Highly organized and pays attention to details + Work onsite in Albuquerque - 80% of the time. Selected candidate should live within 60 miles of Albuquerque. One day per week can be worked remotely after initial onboarding. + Ability to acquire and maintain a DOE Q level security clearance + Candidate must be able to work independently **Preferred Qualifications:** + ITIL certification + Familiarity with Confluence or desire to learn Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .